ChronoX
Established Member
Would be funny if the answer from LG was: "it's because you abused the sets".We have contacted LG to understand why this is happening and will update this article as we obtain more information
Would be funny if the answer from LG was: "it's because you abused the sets".We have contacted LG to understand why this is happening and will update this article as we obtain more information
Not beyond possibility, I mean is watching test patterns normal practise for most people?Would be funny if the answer from LG was: "it's because you abused the sets".
Just so we don't loose track.. Ritings lastest update. As been mentioned before.
Week 4 (02/22/2018): New uniformity photos have been updated. Uniformity issues are clearly visible on the 200 nits CNN TV in red and magenta slides (but not in normal content). This is unusual, as we would expect the maximum brightness CNN TV to show uniformity issues before the 200 nits CNN TV. The 18% window we used in January to measure the color gamut is also becoming more visible on this TV (and the FIFA 18 TV) as the weeks progress, even though we haven't displayed that 18% test pattern since January. We have contacted LG to understand why this is happening and will update this article as we obtain more information
Either i misunderstand something or you do:Not beyond possibility, I mean is watching test patterns normal practise for most people?
I believe this means they had the pattern on screen to do some measurements and then were done with it, they don't have the pattern on continously all the time, they aren't "watching it" as you put it. Even "common" people would put on test patterns when trying to fine-tune their TVs to see colors as they like.The 18% window we used in January to measure the color gamut is also becoming more visible on this TV (and the FIFA 18 TV) as the weeks progress, even though we haven't displayed that 18% test pattern since January.
Doesn't this also include displaying test patterns for the time of the calibration? But i suppose the calibartion process doesn't go on for days or weeks.I have done lots on calibrations on my oleds
Either i misunderstand something or you do:
I believe this means they had the pattern on screen to do some measurements and then were done with it, they don't have the pattern on continously all the time, they aren't "watching it" as you put it. Even "common" people would put on test patterns when trying to fine-tune their TVs to see colors as they like.
Doesn't this also include displaying test patterns for the time of the calibration? But i suppose the calibartion process doesn't go on for days or weeks.
Would be funny if the answer from LG was: "it's because you abused the sets".
I have 5 years on my B7 from german Media Markt.......
I dont know but on B6 i had one line of vertical banding wich was wisiblle on 20% gray test and i take picture and sand it to LG Germany directly to see what they will say,and they really fast send notice to Media Markt.de that i can bring B6 in and exchange it to another tv or got money refund and i take this B7.But does it cover screen burn ?
Except that is BS.Got a reply from LG..
As expected really, once 12 months is up your on your own. But sounds like you’ll need to prove you’ve not abused your tv in those 12 months first tho if you get burn in..,It’s a different tone from LG since I first reported tho..
see below for reply..
“Good morning Stephen,
I am sorry for the delay in getting back to you on this email. You have asked a few questions regarding image retention on your OLED display, you also asked do we have any advise on a time scale for how long a certain thing can be done or left on screen, sadly we can’t as this is effected by things like brightness and contrast and could be slightly different for everyone. As you are aware image retention can occur when a static image is left on screen for a prolonged period of time, how long is just impossible to gauge. This can be something like a news channels scrolling text or game HUD.
As a manufacturer LG offers a 12 month warranty for faults and breakdowns.
You mentioned the 5 year warranty you got with the tv from Currys and I believe the reason they are refusing repair is due to section B of the terms & conditions for their care plan.
Section B – What is not included? Point 6:
Repair or replacement of the Product which has been neglected, abused, misused, or damaged intentionally. You must take reasonable care of the Product.
Most retailers and manufacturers consider screen burn a neglect based fault and don’t cover it under the warranty.
LG offer screen burn repairs under our manufacturing warranty if you have followed the process of running several screen cleans. However you are now a year outside of said warranty. So your no longer able to get a free repair. If LG had deemed the tv was faulty and not been abused within 12 months LG would of replaced or repaired the tv.
I would advise checking with your warranty holder to see if screen burn is covered and if it mentions this anywhere in the contract you would have signed and agreed to.
If you do wish to discuss this further please do not hesitate to contact us on ************* or alternatively you can also reply to this email by clicking on the wish to reply to this.
Thank you in advance.
Kind regards
**********
LG Electronics UK Help desk
----------------------------------
LG Customer Services
********
Mon-Sat 9am to 6pm
Closed bank holidays
www.lg.com/uk
You can even reach us via our Web Chat facility through the LG UK website”
Ergo perhaps they aren’t talking BSExcept that is BS.
You have far longer than 12 months under the consumer protection it's just a little different in how you claim. Just get a report done independently and they still have to replace or repair it. This is with the retailer though who your contract is with.
You can buy directly from manufacturers though sometimes such as Samsung sells on their site. I've seen them try and use warranty expired before on a faulty qled direct and once on a faulty phone.Ergo perhaps they aren’t talking BS
Except they only provide a 12 month basic warranty for any TV Oled or otherwise...I do agree with you, and well done picking up that point, that the line in the e-mail where LG state that they provide 12 months (Manufacturers) warranty against screen burn providing the cleaning cycles have run is very very interesting.
Considering that it is wholly reasonable to expect a TV to last longer than 12 months then it is odd that LG via that e-mail put a timelimit on such warranty repairs. One could deduct from that, that there is an inherent limitation in the product.
It would be useful to have that actually in real terms and conditions opposed to just an e-mail.
Got a reply from LG..
As expected really, once 12 months is up your on your own. But sounds like you’ll need to prove you’ve not abused your tv in those 12 months first tho if you get burn in..,It’s a different tone from LG since I first reported tho..
see below for reply..
“Good morning Stephen,
I am sorry for the delay in getting back to you on this email. You have asked a few questions regarding image retention on your OLED display, you also asked do we have any advise on a time scale for how long a certain thing can be done or left on screen, sadly we can’t as this is effected by things like brightness and contrast and could be slightly different for everyone. As you are aware image retention can occur when a static image is left on screen for a prolonged period of time, how long is just impossible to gauge. This can be something like a news channels scrolling text or game HUD.
As a manufacturer LG offers a 12 month warranty for faults and breakdowns.
You mentioned the 5 year warranty you got with the tv from Currys and I believe the reason they are refusing repair is due to section B of the terms & conditions for their care plan.
Section B – What is not included? Point 6:
Repair or replacement of the Product which has been neglected, abused, misused, or damaged intentionally. You must take reasonable care of the Product.
Most retailers and manufacturers consider screen burn a neglect based fault and don’t cover it under the warranty.
LG offer screen burn repairs under our manufacturing warranty if you have followed the process of running several screen cleans. However you are now a year outside of said warranty. So your no longer able to get a free repair. If LG had deemed the tv was faulty and not been abused within 12 months LG would of replaced or repaired the tv.
I would advise checking with your warranty holder to see if screen burn is covered and if it mentions this anywhere in the contract you would have signed and agreed to.
If you do wish to discuss this further please do not hesitate to contact us on ************* or alternatively you can also reply to this email by clicking on the wish to reply to this.
Thank you in advance.
Kind regards
**********
LG Electronics UK Help desk
----------------------------------
LG Customer Services
********
Mon-Sat 9am to 6pm
Closed bank holidays
www.lg.com/uk
You can even reach us via our Web Chat facility through the LG UK website”
It's on all of them, all the other oleds sold by Sony, Panasonic etc all have LG panels in themOf OLEDs i had only B6 and B7 so my question is dose other models from Sony,Panasonic,Philips and so on have this automatic pixel cleaner cycles?Or this is only on LG oleds?....
Yes for panels i know but i didnt know is this some exlusive tech or not,so all models are the same in this way thats good.It's on all of them, all the other oleds sold by Sony, Panasonic etc all have LG panels in them
Well that’s is an improvement on previous reply’s as they are now offering repairs within the first 12 months for SC .
This still doesn’t help you and your case but I would not give up get your ask for your complaint raised to a higher level and warn them that you will be taking the matter to small claims court .
If LG state that screen burn is covered in the manufacturers warranty period, then I don't see how Currys or anyone else providing extended warranty can suddenly claim what is reasonable use from the manufacturer is no longer reasonable use on day 366 ... Watching TV and playing games one would hope cannot be deemed as unreasonable care, neglect or misuse by a court of law.
Interesting indeed!.....smoking gun, if I ever saw one....Its interesting that LG are introducing a new Logo Luminance Adjustment setting for 2018 OLEDs. I wonder if the setting will be available on 2017 sets.
Setting up the OLED Screen