OLED SCREEN BURN ( permanent image retention)

fluxedman

Well-known Member
I am quite surprised that John Lewis over burn in protection. Surely the vast majority of people that have the £140 burn in protection cover will find that their TV's suffer from burn in at some point in the second half of the fifth year of cover?

LG have apparently addressed the issue, with better software techniques, tweaks, manufacture process improvements. Its been enough for 99% other retailers to believe and simply not sell burn in cover, JL however at least give the customer the option which imo still makes them no1 in my books.
 

SMLMckenzie

Active Member
LG have apparently addressed the issue, with better software techniques, tweaks, manufacture process improvements. Its been enough for 99% other retailers to believe and simply not sell burn in cover, JL however at least give the customer the option which imo still makes them no1 in my books.

That is why I am surprised that John Lewis offer the policy. It is basically a policy that allows OLED owners to upgrade their TV's in 4 and a half years time for only £140.
 

fluxedman

Well-known Member
That is why I am surprised that John Lewis offer the policy. It is basically a policy that allows OLED owners to upgrade their TV's in 4 and a half years time for only £140.

Possible, but I think they would just replace only the panel, but same TV.

The reason why many 2015-2018 OLED owners got an exchange or voucher option was due to curved panels and different OLED type screens that they stopped producing or were expensive to source.
 

fluxedman

Well-known Member
Agee to the thoughts mentioned earlier, it is getting harder to return OLEDs due to poor picture quality be it uniformity, banding or tinting etc but yeah its not just John Lewis doing it, have read many other retailers doing it, AO, Richer sounds and others. We have to remember under consumer protection law, if we have been sold unsatisfactory goods, we can return it to for a full refund, even if we do have to bump a few heads to get it sorted.

Its a sad time really and frankly LG and manufacturers need better quality control and better within specification assessments, its unreasonable to spend £1000+ on a TV that may have poor image quality.

These so called Engineer assessments or QC checks imo are not correctly done or managed,
You wouldn't buy a brand new Ferrari scratched.
 

Goooner

Distinguished Member
It seems to be much harder to return OLEDs for uniformity issues/faults. Even Richersounds who i and most others consider outstanding for returns, hide behind "within spec" it seems.
That alone without even considering the burn in fear has put me off buying an OLED.
If I were to buy an OLED though I think Costco would be the safest option.
Had no problems with Richer Sounds last year, getting my C8 panel replaced for a dead pixel.

Couldn’t have been easier, sent pictures of the fault, put in touch with the local repairer who came to my house and replaced the panel, despite Covid.

Was expecting them to want to take it away.
 

Jynmagic

Standard Member
It seems to be much harder to return OLEDs for uniformity issues/faults. Even Richersounds who i and most others consider outstanding for returns, hide behind "within spec" it seems.
That alone without even considering the burn in fear has put me off buying an OLED.
If I were to buy an OLED though I think Costco would be the safest option.
Im gonna try one more time before I give up on oleds. This time Ill open it in a way where I can quickly test it without assembling it and not taking it out of the packaging anymore than I need to. Then Ill seal it and say it was unused if its a sh*tty panel.

Ill probably go with sony this time, maybe phillips or panasonic after more reviews. Just need to wait till november price drop.
 

drokkeh

Active Member
Opened a case with LG about my E6 55inch OLED image retention in July. They offered a panel replacement for £200 but I didnt take up the offer at the time as I was busy with work etc. Just re-opened the case and called them and they said the offer still stands to replace the panel for £200.

Although the guy on Customer Service did say that their repair centre moved in September or something and they will be able to start taking repair bookings in around 2 weeks, so i need to call back then.

I told him my model was the last 3D model from 2016 and he confirmed they would replace it with a 2D panel (didnt say what panel year) as they dont have replacement 3D panels anymore.
 

Jynmagic

Standard Member
Opened a case with LG about my E6 55inch OLED image retention in July. They offered a panel replacement for £200 but I didnt take up the offer at the time as I was busy with work etc. Just re-opened the case and called them and they said the offer still stands to replace the panel for £200.

Although the guy on Customer Service did say that their repair centre moved in September or something and they will be able to start taking repair bookings in around 2 weeks, so i need to call back then.

I told him my model was the last 3D model from 2016 and he confirmed they would replace it with a 2D panel (didnt say what panel year) as they dont have replacement 3D panels anymore.
They have to give you a refund if they cant replace it. Saying that though, if you go the refund route they might start to play dirty.
 

Andythebrave

Active Member
So, as I am considering a 65" C1 to replace a kaput Philips should I really be looking at a Samsung neo QLED instead?

Usage, films, documentaries and (potentially the killer) F1 on Sky with a permanent driver list down the left side.

Obviously, the C1 will give better film performance but if there's a chance that I'll have to go through the hoops in somewhere between 3 & 5 years I'd rather avoid that.

I already have an 11 year old Samsung plasma and a 15 year old Pioneer plasma in other rooms, both of which have performed faultlessly since new and I'm kind of expecting my new set to get somewhere close to that otherwise what's the point of progress?
 
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BillRawles

Active Member
As much as they're not without their own faults, I'd be looking at Sony LCDs before a Samsung. Android/Google TV is very decent now. I wouldn't get hung up on the the lack of Dolby Vision in the Samsung but some would so I'll mention it. I prefer the way Sony like to keep the detail on screen but you will lose out on inky black bars - Sammy go the opposite way, try to retain the black bars but you'll also lose some of the image.
 

lisbonlion

Well-known Member
I was all prepared to go for a XH9505 but then went in to John Lewis and was blown away by how much better the a80 looked. I had discounted oled due to potential screen burn but have read that it shouldn't be as much of a problem any more.

We currently use the tv for a dnd Skype session once a week for around 5-6 hours at a time. Is this too much of a risk? I'm not sure if there is a way to remove all static parts of a Skype window.
 

BillRawles

Active Member
If it involves red/yellows for extended periods, that's a definite no no. All you can do is set OLED light fairly low and hope for the best.

In saying that, don't read too much into how much they've improved burn-in protection, they've said the same thing in every annual iteration of these TVs and it's been bull. . . .although 2018 model cases do seem fairly low, not zero as some would have you believe - the next year will tell a lot.
 

mikej

Well-known Member
I was all prepared to go for a XH9505 but then went in to John Lewis and was blown away by how much better the a80 looked. I had discounted oled due to potential screen burn but have read that it shouldn't be as much of a problem any more.

We currently use the tv for a dnd Skype session once a week for around 5-6 hours at a time. Is this too much of a risk? I'm not sure if there is a way to remove all static parts of a Skype window.
I would try and remove any static elements that you can and make sure you use a picture mode with modest luminance/brightness/colour settings that aren't too high. Basically, the lower you set these settings to, the less of a risk they'll be.

Zooming the picture is another option if the TV has that facility - this can work quite well for static elements (banners etc) at the top and bottom of the screen.
 

blerks

Novice Member
All OLED tvs will have burn in eventually either 1 month or 2 years
They may try new materials, new organic technology but regardless they are still testing on the wild. No one knows how many hours will these new OLED panels will prevent burn in compared to those released 2 years ago

If people buy OLED expecting to last more than 2 years they are nuts
 

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