Interesting...this is almost identical to my resolution with RS. Mine was a credit for around the same amount which I think is very fair for a 2016 55 inch LG OLED TV. I paid a couple of hundred more and got myself a 65 inch Sony XH95...couldn't be happier it is a lots better than the 2016 OLED in my opinion and no repeat performance in 3/4 years. I suspect they have come to an agreement around a settlement figure as opposed to Small Claims/Alternative Disputes Resolution where the outcome is likely to be the same or worse for them.This us an update on my dispute with John Lewis. I had an interesting call back from a more senior manager at John Lewis initially offering £100 towards the (once only) £200 LG panel replacement. I explained that I expected the screen burn to just reoccur with a replacement so I rejected this and requested a refund. To my surprise I was then offered a replacement (2020 model) LG OLED TV (Model 55CX5LB) or the cost of this towards an alternative TV. This was £1185 which seemed a steep step up from £100!
My original B6 was £1899 back in 2016 but, given the offered set was a better replacement, I accepted the refund as I believe the small claims court would have made a deduction for the use I'd had so far. John Lewis also collected my old set and returned it to LG which was fine with me.
I can't explain the change of heart from John Lewis. Jill from the Sunday Times had not yet contacted them, so either someone saw these posts or they just had a change of heart, which based on the previous calls I would doubt.
Jill did said she will obviously no longer be following up on my case but would check any other reported cases to see if she could take another case forward. So I can only urge anyone who still needs help with John Lewis or another retailer on the screen burn issues to send her an email.