If you have a panel (screen replaced) you won't get any new firmware. This can actually be an issue for older oleds, as the newer panels suffer from near black chrominance overshoot. The later models mitigate this, as best they can, with near black dithering. From memory the e7 firmware won't, so you may see flashing in near black scenes from low quality sources might give you some ammunition to get a full replacement if you can prove the issue.Have been following these posts for past few days as my 2017 LG OLED55E7N has the dreaded GMB burn in despite it being on for about 30 minutes each day, just over 5,500 hours in total. (Not all good morning Britain, God forbid) Can appreciate that the bright yellow logo causes the OLED responsible to wear out and lose brightness quicker than those around it, so leading to dullness rather than actual screen burn.
Anyway, have been in touch with LG today, the guy acknowledged issues with 2017 models and offered a reduced charge repair.
I had to pay £200 and TV is getting picked up tomorrow for a screen replacement. Told me it may take 2 weeks. Really not happy about having to pay at all but will chase that up later. I also mentioned that i had heard that there was no stock of 55E7N screens, these are the ones printed on a sheet of glass. He checked stock and told me they do have them.
My question just now is, has anyone had the same screen replaced, is it an improvement on the older panel. Does the software get updated to include luminance adjustment for logos. Really don't want this happening again although i am not convinced that it won't.
2 other quick questions again for anyone who has had TV taken away for replacement. Do the courier company remove the stand etc.
Does anyone know if good morning Britain have spoken about this issue caused by their logo.