I think LG said the warranty would continue from date of purchase which would be December 2022 I think.
I hope I am not talking rubbish here but my experience may help you. I suppose it depends who your retailer is. Mine was RS and they have always been brilliant in my opinion. Initially they asked me to contact LG so I mailed them and said my contract was with them. They then asked for photos, then gave me a store credit to exchange based on the fact the TV was 4 and a half years old. This was enough to replace with the entry level OLED but bear in mind I paid double this in 2016, but very fair since I had that use out of it before the pixel burn outI think LG said the warranty would continue from date of purchase which would be December 2022 I think.
As a non UK resident is this 5-6 year warranty a shop warranty or paid extra warranty?.In my case I refused to contact LG as my contract was with the retailer not LG, plus I had seen LGs CS reviews on trust pilot. Wonder if this is why its different in your case.
Surely, if you are getting it direct from LG you could just take the replacement back to your retailer and swop it for the model you want.
In any event its a good result particularly so if you get the 5/6 year warranty.
It's not necessarily a warranty. Its standard consumer rights. Under the sale of goods act, an item must be fit for purpose and reasonably durable. An expensive TV that breaks itself from simply being watched contravenes this so these OLED cases are slam dunks if only people remembered what they learned in school.Warranty provided by the retailer.
Even though I agree with those saying that the situation is much better with newer models, I find it comical that the only "right" the consumer has with respect to burn in is to pay for additional warranty on top of the £1,200+ already spent for the TV set, I strongly believe the regular warranty should protect against burn in.Under the sale of goods act, an item must be fit for purpose and reasonably durable.
Even though I agree with those saying that the situation is much better with newer models, I find it comical that the only "right" the consumer has with respect to burn in is to pay for additional warranty on top of the £1,200+ already spent for the TV set, I strongly believe the regular warranty should protect against burn in.
Do not let any LG LCD have any influence on your opinion of what a good LCD can do. Actually, use it as a reference for the difference between a crap LCD and a good one. I recently bought a Sony XH90 in prep for a new Xbox. I'm fully aware it's not their top end but I've been impressed - and I'm mostly watching upscaled NowTV and Netflix on it. The XH95 which has been mentioned previously is the next step up and is a better display with a better processor. One thing to note though is that Sony don't really focus on black bars, they want to show the colours on screen as they're meant to be seen and will sacrifice the black bars if needed. The opposite side of the coin is Samsung, who will clip detail of the on-screen image to keep the bars black. I know which I prefer, especially with a bit of bias lighting.I’m considering the Sony led the loan set LG one the black bars while watching movies are grey compared to my oled b6 though.
And I have a LG wall mount which holds 300x200 and 400X300 do that’s something I’m conscious off two needing a new wall mount for a Sony.
In Australia it's called statutory consumer rights, it means that the retail or commercial seller, who owned the product when it was sold, has an obligation to supply a product or goods fit for purpose, the retailer or wholesaler is obligated by law to either repair or replace this product if it is proven to be not fit for purpose but in practice usually pass this responsibility on to the manufacturer, especially during the period of a manufacturers warranty, these warranties vary from one year to three years in duration in Australia.I agree they should stand over their faulty products but it doesn't matter though. Their warranty could say the TV can only be watched on the 2nd Tuesday of the month for all the law cares. Any warranty is in addition to your consumer rights. A warranty can make getting things fixed/repaired easier/more speedy but it's by no means the bottom line when issues arise.