OLED SCREEN BURN ( permanent image retention)

[R10DAN]

Ahh I thought LG had the unit already.
Yeah, just talk to JL and to make life easier avoid mention of "burn", just the confirmed panel fault that LG confirmed.

End of the day it's up to you. Easiest solution may be to pay LG £200. As a stubborn git it's not the way I'd go but hey-ho. . .

JL had sent a tech out that said it was screen burn, GMB logo and F for freeview in TV guide. JL said "tough luck, burn in not covered, no further discussion, talk to LG, we may come to an agreement".
I suppose if I can keep the rest of the warranty and get JL to pay for some of the new panel, I'll go that route.

 

[SunWorship]

Do all brands offer the option of paying for a new panel in the event of burn in that isn’t covered under warranty?

If LG charges £200 id be curious to learn what other brands ask.

 

[depot]

Not really proof of a fault, just that LG are will to replace the panel at a cost as its out of the 1yr warranty.
No LG hasn't sent a tech around.
They haven't mentioned the repair process yet, will they send some round, or will it have to be sent away, etc..
I may go back to JL and see if they will assist with the cost. This was something the escalations hinted at.

They will do in your house see

 

[Dollydoodah]

I've had a reply from LG. Like @Dollydoodah they will replace the panel for £200. I'm thinking, if I go this route I will still have the remaining warranty from JL, and a TV that doesn't make everyone look ill.
I know I should pursue the issue with JL, but is it worth the hassle...?

Hi further update on my OLED... (55" E6V)

I got in touch with D&G (after having the issue diagnosed by LG and the £200 replacement screen offered).
D&G had a technician come out and check the set over, he agreed the diagnosis that the Panel had a fault. I mentioned the £200 replacement offered by LG and he said he'd had numerous customers who had done this and the issue had returned again within 18 months, so they were no further forward in the long run. (he was conscious not to call it screen burn - referring to it as ' uneven pixel degradation')

He took the set away with him and basically said the chances are the set will be written off and replaced with new....

Now awaiting the tug of war with the insurance company over the value they are willing to cover....!

 

[Steelhorse75]

Interesting....I have accidental damage cover on house insurance. Does it cover screen burn?

 

[mikej]

Interesting....I have accidental damage cover on house insurance. Does it cover screen burn?

Highly unlikely.

 

[choddo]

So what kind of policy is Dollydoodah using?

 

[R10DAN]

I'm guessing its probably because Dolldoodah's tech was good and didn't call the issue screen burn. Panel failed the same way a pump can fail on a washing machine.
Luck of the draw as to what the tech puts on the fault log

 

[mikej]

So what kind of policy is Dollydoodah using?

His TV is still under warranty, which looks to be provided or underwritten by D&G.

The £200 panel replacement offer seems to be a one-time thing that LG offer due to 'screen burn' not being covered by a standard warranty. If a technician diagnoses a panel fault of any description other than 'screen burn', then presumably any repairs or replacement are covered by the warranty without the need to take the LG offer.

 

[Dollydoodah]

My policy covers "mechanical or electrical breakdown, outside the supplier’s or manufacturer’s guarantee period".

The tech said (worryingly for 2016-17 OLED owners) that he'd never had what he'd call a regular stream of this kind of fault, but over the last 12 months he's dealt with this fault up to 2-3 times a week and 95% of them are 3 to 4 years old!!!

 

[choddo]

Interesting. I just upgraded my 2016 Panasonic and it's still like new to my eyes. Good job too, pretty sure they don't offer a £200 service.

 

[mikej]

Interesting. I just upgraded my 2016 Panasonic and it's still like new to my eyes. Good job too, pretty sure they don't offer a £200 service.

Having done a lot of reading up and research on this issue when I was looking to buy an OLED last year, one of my impressions was that the number of LG OLED owners reporting problems of this nature seemed to be far higher than the number of people reporting similar issues with Panasonic OLEDs. This is purely subjective of course and could be simply down to LG selling more OLEDs, but it was one of the reasons why I went with Panasonic.

 

[Hixs]

Yeah my 2017 A7 (1080p model) is starting to show panel wear.

Black bars from 16:9 movies are visible now despite me always being careful about mixing content. They started just as IR but have upgraded themselves to burn/wear now.

Group of dead pixels in the top left corner which is expanding. Common issue with 1080p models apparently. Though you'd have thought they would have fixed it given the feedback they had from the curved models...

I've recently been considering a new TV, but I may end up moving country again, so little point!

 

[Dollydoodah]

Hi all, been offered a new CX as a replacement... (quite happy with that, but am I being too soft???)

I asked about the possibility of upgrading to the next screen size up and they came back with a reasonable outstanding balance to pay. I then asked for the same bigger size Samsung QLED Q95 and this had about the same payment required...

So what do I do...

Stick with the OLED (and hope the spectre of screen burn doesn't get me)
Or go to QLED (and live with none perfect blacks and potential screen un-uniformity)

 

[BillRawles]

You wont have to babysit the QLED but you will get a bit of blooming - also samsung over saturate their colours for HDR but some people actually like that. That's the trade off. I know burn-in measures have improved over the years but I still couldn't have an OLED as the main family TV.

 

[mikej]

Hi all, been offered a new CX as a replacement... (quite happy with that, but am I being too soft???)

I asked about the possibility of upgrading to the next screen size up and they came back with a reasonable outstanding balance to pay. I then asked for the same size Samsung QLED Q95 and this is had about the same payment required...

So what do I do...

Stick with the OLED (and hope the spectre of screen burn doesn't get me)
Or go to QLED (and live with none perfect blacks and potential screen un-uniformity)

That's a pretty good result, to be fair. Have you compared the specs of your E6 with the CX ? Even though the C series is (or was) the next model down in the range, I would imagine the CX specs (processor etc) will be far better, due to the age difference. Are they much different, aesthetically ? I think they'll be more concerned about giving you a TV that's at least as good as the E6 spec-wise though - looks may not come into the equation.

The CX should (in theory) be more resistant than your E6 with respect to pixel wear but you would probably want to change your viewing habits, just to be safe. If you're not willing to do this or too concerned about the risk either way, I would probably go for the QLED if you can live with the blooming.

 

[Dollydoodah]

That's the thing...
Will I constantly be thinking at the back of my mind of IR, if the habits of the family viewing don't change (the girls are now at school - so in theory the tv wont be used throughout the day anymore & I have avoided watching sky news/sky sports news for any prolonged period of time for the last year or so)...

 

[mikej]

That's the thing...
Will I constantly be thinking at the back of my mind of IR, if the habits of the family viewing don't change (the girls are now at school - so in theory the tv wont be used throughout the day anymore & I have avoided watching sky news/sky sports news for any prolonged period of time for the last year or so)...

Yes, it's a tricky decision. I'm the main user of my (OLED) TV, don't watch sport or news channels much and do most of my viewing in the late evenings, so the choice was a bit easier for me !

If I had a family using the TV a lot when I wasn't there and wanted to watch sport or news channels for long periods without worrying, I'd have struggled a lot more to decide, that's for sure.

 

[choddo]

I hold disciplinary hearings every evening for family members who have used channels with lots of logos or paused the Sky box for more than 5 minutes without turning the TV off.

Sanctions range from a simple 1 week ban on TV access, to full deportation.

 

[mikej]

Seeing as OLED manufacturers seem to limit their screensavers to inbuilt apps only, I've often thought that a screen-saver button on the remote would be a useful feature, especially when viewing and pausing live TV or external sources.

Failing that, even a 'screen on/off' button would be better than nothing - that option is buried away in the menus on Panasonic OLEDs.

 

[choddo]

Seeing as OLED manufacturers seem to limit their screensavers to inbuilt apps only, I've often thought that a screen-saver button on the remote would be a useful feature, especially when viewing and pausing live TV or external sources.

Failing that, even a 'screen on/off' button would be better than nothing - that option is buried away in the menus on Panasonic OLEDs.

Games consoles do it if you use pause. It's very odd that Sky don't.

 

[Deleted member 171211]

Games consoles do it if you use pause. It's very odd that Sky don't.

If Sky didn't plaster bright logos on their channels, you wouldn't need one!

Slight exaggeration I know, but Sky have never been friendly to Plasma or OLED TV owners.

 

[CoolDust]

Out of interest, what picture mode and luminance setting do you use for your gaming sessions ?

I always use Game mode when playing, both in HDR and SDR.

For my HDR settings I go with 100 OLED light and 100 contrast as it should be and for SDR I have it on 45 OLED light and 85 contrast.

Just hit the 4000 hour mark the other day, panel still going strong.

 

[PDogg]

i think in terms of choice its really based on what you use the TV for.

I am going to stick with OLED i think for black friday but now ive suffered burn in in the top corner and green blob of death panel fault, i am so much more clued up and will run regular tests and watch out for things in my panel this time around before they get bad.

but if you watch alot of news during the day and kids cartoon chanels in a bright room environment i would say oled probably not the way to go.

But if in dim light evening environment you smash out a dolby vision film or series on netflix in the evening, i would say the oled in unmatchable. Bearing in mind the samsungs dont even support dolby vision image yet. Like the quality of watching money heist on my E7 was amazing, i dont see my mates led tvs being anywhere near as good.

 

[blacksheep99]

Seeing as OLED manufacturers seem to limit their screensavers to inbuilt apps only, I've often thought that a screen-saver button on the remote would be a useful feature, especially when viewing and pausing live TV or external sources.

Failing that, even a 'screen on/off' button would be better than nothing - that option is buried away in the menus on Panasonic OLEDs.

LG offer this but only via the speech function as far as I know. ‘Turn the tv screen off’ allows you to turn it off until you press the remote again. Good for music.