OLED SCREEN BURN ( permanent image retention)

CoolDust

Active Member
is there many people with the 2018 panels with burn in?
Seems to be limited so far to the 2017/16 panels. Will be interesting how many owners do yellow screen/red screen test to see the full extent of burn in on 18 panels if any.
Must be getting close to 4000 hours of gaming on my C8 (Purchased 2018) and I check coloured slides every couple of months and it's still perfect.

I have played Red Dead Online nearly every day for a year and lots of hours into a game like Fortnite with bright coloured HUD elements and about 500 hours put into Hunt Showdown.

It's pretty much exclusively a gaming display for me but I do take precautions, my set is permanently in standby when not in use and I'm always turning it off after 4 hours of use to run the compensation cycle.

I had a E6 that suffered burn in with similar usage in a single year, the only difference is I wasn't keeping it in standby permanently and making note of when the compensation cycles were due to run.
 
D

Deleted member 171211

Guest
Well, just spoke with JL and their escalation department, and they aren't nudging. The report said "burn in/image retention", that's it case closed as far as they are concerned.
I tried to get through to them asking what the green blob was an image of, but he just said he wasn't an engineer and has to go by the report!
Time for the small claims court then.
 

Parry

Member
Well, just spoke with JL and their escalation department, and they aren't nudging. The report said "burn in/image retention", that's it case closed as far as they are concerned.
I tried to get through to them asking what
Did you speak to LG ? Because they are Well aware of the rectangle issue and should replace the pannel at least .
 

PDogg

Standard Member
Well, just spoke with JL and their escalation department, and they aren't nudging. The report said "burn in/image retention", that's it case closed as far as they are concerned.
I tried to get through to them asking what
Whilst my situation slightly different, you can try and speak to the engineering company who issued the report and ask to speak to a senior engineer like I did who then sent me an email confirming it was a panel defect all be it with a little bit of burn in, in the top corner. If not that complain to JL and say you are not happy with the outcome and keep escalating. Literally you want to get to the point of them giving you a deadlock letter. Then you can decide if you want to pursue the small claims route or try your luck with LG support.
 

R10DAN

Standard Member
Thanks for the replies gents.
I have created a fault ticket with LG yesterday, waiting for a reply.

Annoyingly, the tech that came round said he saw the same problem often, even said you should be able to watch whatever you want, but still wrote screen burn in his report!!

I'm not going to let it lie, as it's very annoying watching anything on the TV as everyone looks ill and discoloured.
I'll wait for a reply from LG, but will also send another email to JL stating I want it escalated.
 

mikej

Well-known Member
Must be getting close to 4000 hours of gaming on my C8 (Purchased 2018) and I check coloured slides every couple of months and it's still perfect.

I have played Red Dead Online nearly every day for a year and lots of hours into a game like Fortnite with bright coloured HUD elements and about 500 hours put into Hunt Showdown.

It's pretty much exclusively a gaming display for me but I do take precautions, my set is permanently in standby when not in use and I'm always turning it off after 4 hours of use to run the compensation cycle.
Out of interest, what picture mode and luminance setting do you use for your gaming sessions ?
 

jsansom007

Active Member
Hello all,

I have the LG 65OLEDB7V with screen burn as per attached photo. LG have stated they replace out of warranty screen's for a special price of £250. Does that seem fair with all the issues we are experiencing with these model TV'S? I really try not to pause the TV and not to run it for long hours etc and run the pixel refresher on a regular basis, but still have had a fault appear. I am now worried when/if I pay the £250 to get the screen replaced it will happen again ? Does seem poor for a 4 grand TV.

Do the newer models have extra features to prevent screen burn anyone had any luck getting a newer replacement model?
Regards
J
 

Attachments

BillRawles

Active Member
Ah the good old GMB logo. You see LG say it's your fault for having the temerity to watch a certain program semi-regularly. You doing have to pause for the image to "burn", just repeated appearance over an extended period will do it. LG dont care as they have no contract with you.

The retailer on the other hand needs to care. Your contract of sale is with them. The item has to be fit for purpose and reasonably durable. A TV the cannot be watched is quite clearly not these things. Get back in touch with the retailer and dont entertain any talk of irrelevant warranties. They need to offer one of the 3 Rs or else you'll have to start SCC proceedings, which you will win with little effort. If it gets that far you'll need to get an engineer report stating that you've not damaged it but I wouldn't pay for that yet until you hear what the retailer is going to do for you.
 

R10DAN

Standard Member
Hello all,

I have the LG 65OLEDB7V with screen burn as per attached photo. LG have stated they replace out of warranty screen's for a special price of £250. Does that seem fair with all the issues we are experiencing with these model TV'S? I really try not to pause the TV and not to run it for long hours etc and run the pixel refresher on a regular basis, but still have had a fault appear. I am now worried when/if I pay the £250 to get the screen replaced it will happen again ? Does seem poor for a 4 grand TV.

Do the newer models have extra features to prevent screen burn anyone had any luck getting a newer replacement model?
Regards
J
How did you contact LG?
I have sent them 2 emails opening fault tickets, but I've had no reply.
Thanks
 

jsansom007

Active Member
I just phoned the UK support number and they create a case and then ask you to send photo's to a whats app number and then wait 2 weeks for them to contact you. The number I used for LG was 0344 847 5454.
 

MarkyPancake

Distinguished Member
Every time I see this thread pop up, it makes me dread the day I'll have to replace my 46W905. Even though it's now old tech and limited to 1080p, it produces a great image and is a great gaming panel with its low response time.
 

mikej

Well-known Member
Every time I see this thread pop up, it makes me dread the day I'll have to replace my 46W905. Even though it's now old tech and limited to 1080p, it produces a great image and is a great gaming panel with its low response time.
If you're concerned about the risk, wouldn't you just replace it with another LCD ?
 

jsansom007

Active Member
Hi all,

Sorry to ask again but just after any advise as i am really anxious now with having the 65inch screen replaced (LG charging £250) and they only give 3 mths warranty on the new screen, that's my only option from them from discussion on phone today, they stated its not a common issue even though it seems from the various forums it is especially on the B7V / 2017 oleds.

I cant see how it wont happen again? as I said i tried to be as careful as i could with the original screen that's now got lots of screen burn and vertical lines in it etc.

Is the only way to try to prevent it not having it on longer than 4 hours, not pausing it / muting it / watching any program with logo's as that seems unmanageable?
If the only option is to sell it once its had the new screen fitted are there any better oled options that won't suffer with the screen burn like this LG one?

Any help would be great.
J
 

Dollydoodah

Active Member
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).

Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....

Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
 

wezzywebb

Distinguished Member
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).

Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....

Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
I certainly would mate
 

jsansom007

Active Member
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).

Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....

Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
Warranty on the replacement is 3 months. They also only offer the discount price on the screen 1 time, if it happens again its the full cost!
 

BillRawles

Active Member
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).

Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....

Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
They've confirmed it's a fault. Are they charging for that diagnosis and courier? I absolutely would not pay a penny for repair on top of that. Back to the retailer. LG have just proved that you've not damaged it so not only do you have a bit of time left on your shop warranty but you're absolutely covered by consumer rights for a potential small claims case (may be of questionable value after 4 years of use though)
 

R10DAN

Standard Member
I've had a reply from LG. Like @Dollydoodah they will replace the panel for £200. I'm thinking, if I go this route I will still have the remaining warranty from JL, and a TV that doesn't make everyone look ill.
I know I should pursue the issue with JL, but is it worth the hassle...?
 

BillRawles

Active Member
I've had a reply from LG. Like @Dollydoodah they will replace the panel for £200. I'm thinking, if I go this route I will still have the remaining warranty from JL, and a TV that doesn't make everyone look ill.
I know I should pursue the issue with JL, but is it worth the hassle...?
Have you spoken to JL at all about it? Is it that much hassle? You have proof of fault from LG so that has removed all the hassle as far as I'm concerned.
My only query is whether this LG diagnosis has cost any money. If you don't let them repair, do you have to pay to have it shipped back? If so, then it may be easier/cost effective to let them at it.

Also, I wouldn't be surprised if JL say the warranty if void due to an unauthorised repair or some such. In case of any potential future issue, if the repair is not on their system and they see the unit has been opened/parts changed etc. I can imagine that would be a great excuse for them to save some money.
 

R10DAN

Standard Member
Have you spoken to JL at all about it? Is it that much hassle? You have proof of fault from LG so that has removed all the hassle as far as I'm concerned.
My only query is whether this LG diagnosis has cost any money. If you don't let them repair, do you have to pay to have it shipped back? If so, then it may be easier/cost effective to let them at it.

Also, I wouldn't be surprised if JL say the warranty if void due to an unauthorised repair or some such. In case of any potential future issue, if the repair is not on their system and they see the unit has been opened/parts changed etc. I can imagine that would be a great excuse for them to save some money.
Not really proof of a fault, just that LG are will to replace the panel at a cost as its out of the 1yr warranty.
No LG hasn't sent a tech around.
They haven't mentioned the repair process yet, will they send some round, or will it have to be sent away, etc..
I may go back to JL and see if they will assist with the cost. This was something the escalations hinted at.
 

BillRawles

Active Member
Ahh I thought LG had the unit already.
Yeah, just talk to JL and to make life easier avoid mention of "burn", just the confirmed panel fault that LG confirmed.

End of the day it's up to you. Easiest solution may be to pay LG £200. As a stubborn git it's not the way I'd go but hey-ho. . .
 

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