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OLED SCREEN BURN ( permanent image retention)

jasser

Standard Member
Well I know they receive flak from some however I can’t fault Currys/Team KnowHow. Called them Mon to report screen burn on my 65C7. TV collected the following day and returned 4 days later with a new screen fitted. Great service.

Is there an easy way to figure out what model of screen has been fitted? - as in C7/8 or 9 as I’m concerned that it’s another 7 that will eventually suffer the same fate although I still have a over 2yrs left on the warranty.
 

MEGATAMA

Well-known Member
Well I know they receive flak from some however I can’t fault Currys/Team KnowHow. Called them Mon to report screen burn on my 65C7. TV collected the following day and returned 4 days later with a new screen fitted. Great service.

Is there an easy way to figure out what model of screen has been fitted? - as in C7/8 or 9 as I’m concerned that it’s another 7 that will eventually suffer the same fate although I still have a over 2yrs left on the warranty.
Its wierd that they could fit new panel on 2017 series because here in Germany they told me like half year ago there is no more panels available for 2017 series.
In any case better solution would be that they give you 2020 series....maybe LG improved a bit new panels so they can last longer.
 

PlatypusW

Member
Well I know they receive flak from some however I can’t fault Currys/Team KnowHow. Called them Mon to report screen burn on my 65C7. TV collected the following day and returned 4 days later with a new screen fitted. Great service.

Is there an easy way to figure out what model of screen has been fitted? - as in C7/8 or 9 as I’m concerned that it’s another 7 that will eventually suffer the same fate although I still have a over 2yrs left on the warranty.

Do you know if you paid for that service or was it just the cover that came with the tv? I’ve started seeing more positive feedback about curry’s cs recently, and just wondering if that’s included in the ‘5 year extended guarantee’ or if it’s what I think they now call ‘care plan’?
 

scottiefraser

Active Member
Do you know if you paid for that service or was it just the cover that came with the tv? I’ve started seeing more positive feedback about curry’s cs recently, and just wondering if that’s included in the ‘5 year extended guarantee’ or if it’s what I think they now call ‘care plan’?
I had 2 panels replaced by Curry's for my old EF950V OLED on a pick up next day and drop back 4 days later service. The first panel was faulty (developed a line in first 4 weeks) and second was from PIR. This was all covered on the standard "5 year guarantee" included in price.
 

jasser

Standard Member
Do you know if you paid for that service or was it just the cover that came with the tv? I’ve started seeing more positive feedback about curry’s cs recently, and just wondering if that’s included in the ‘5 year extended guarantee’ or if it’s what I think they now call ‘care plan’?

No I didn't pay any extra - it was the standard free 5yr guarantee
 

MrNikeR

Active Member
It's false advertising as it's 2 different technologies I have a q90 and a lgC9 and I do all my gaming on the oled and have had no issues
What OLED light setting are you using?
 

MrNikeR

Active Member
Some great advise from Sony. Really?

"To avoid the possibility of burn-in consumers should avoid leaving static images on an OLED screen for long periods of time. For example leaving a video game paused onscreen for several hours or days," a Sony spokesperson said.
The built in screensaver would come in handy on said paused screens just like on using any of the Apps after a few minutes of paused screen. Maybe LG need to do little Firmware tweaks to all their past and present sets.
 

MrNikeR

Active Member
Wow great work John Lewis, LG Oled was not repairable, so changed to Samsung Q70T.

Great service JL no problem at all, now have 10 Yr Panel cover from Samsung.
Just cost me £1 the difference between the LG new model and Q70T.
What are black levels like on the Samsung ?
 

Swindonman

Standard Member
Colours in general are as good as the Oled B6 but light backgrounds are a bit too white and washed out, all in all I personally prefer the Q70T, faster response times les motion blur, Wifi is twice as fast with TV in same location, no longer using a soundbar as sound is good in a 5m X 3.5m living room.
2 remote controls supplied as standard, never liked the Freesat tv guide with LG, Q70T in my opinion is a lot easy to understand and use.
Just found out
As the tv also has twin tuners for me using 2 satellite inputs and I have added a ssd disk can now watch 1 channel and record a second at the same time ( Apologies if you already new but I thought it was useful for potential buyers )
 
Last edited:

captainarchive

Distinguished Member
The built in screensaver would come in handy on said paused screens just like on using any of the Apps after a few minutes of paused screen. Maybe LG need to do little Firmware tweaks to all their past and present sets.
The screensaver on my LG kicks in after half a minute when I use some apps, youtube, netflix but not iPlayer or if I pause a BD.
 

MrNikeR

Active Member
The screensaver on my LG kicks in after half a minute when I use some apps, youtube, netflix but not iPlayer or if I pause a BD.
Strange as it kicks in for me on iPlayer. BD no as not an App because it is an input and this is where LG can definitely do a tweak but on another hand any input should it's own built in screensaver.
 

colmac2000

Novice Member
So we bought a LG OLED 55B7V back in 2017. It cost us £1400 from John Lewis. It hurts to even write that. I can't believe we paid so much for a telly. Anyway. In 2018 LG replaced the screen because a perfect rectangle had appeared in the middle of the screen. Looking back it was probably burn in but nobody mentioned that at the time.

Anyway, a few weeks of constantly watching TV during lockdown has resulted in our screen being a complete mess. There's an almost perfect 'good morning britain' logo in the corner, a 'LIVE' in the other corner, a Virgin logo and various lines and blotches all over the place.

The TV came with the standard 5 year JL warranty but they are refusing to do anything due to the burn-in clause in their warranty. Is it me, or does it seem unfair that a 1400 quid TV is almost unwatchable and nobody thinks they should sort this out. I feel totally swindled.
 

MrNikeR

Active Member
OLED's with Burn-In issues and Warranties with their clauses !!! The whole industry needs a serious overhaul !
 
D

Deleted member 171211

Guest
Anyway. In 2018 LG replaced the screen because a perfect rectangle had appeared in the middle of the screen. Looking back it was probably burn in but nobody mentioned that at the time.

The rectangle is not burn in, it's a manufacturing mistake that LG are very aware of, although they won't admit to it. It was originally flagged to them by Rtings.

See the comment dated Week 11 (04/10/2018)
 

MEGATAMA

Well-known Member
So we bought a LG OLED 55B7V back in 2017. It cost us £1400 from John Lewis. It hurts to even write that. I can't believe we paid so much for a telly. Anyway. In 2018 LG replaced the screen because a perfect rectangle had appeared in the middle of the screen. Looking back it was probably burn in but nobody mentioned that at the time.

Anyway, a few weeks of constantly watching TV during lockdown has resulted in our screen being a complete mess. There's an almost perfect 'good morning britain' logo in the corner, a 'LIVE' in the other corner, a Virgin logo and various lines and blotches all over the place.

The TV came with the standard 5 year JL warranty but they are refusing to do anything due to the burn-in clause in their warranty. Is it me, or does it seem unfair that a 1400 quid TV is almost unwatchable and nobody thinks they should sort this out. I feel totally swindled.
Its not burn in, its panel degradation,if you watch content with red,yellow,orange elements pixels/panel will burn out faster.

I wrote not long ago that after corona isolation i expect a mountin of destroyed oled panels because users are using them much more then usualy and panel degradation is muuch faster.
 

LCDseeker

Distinguished Member
So we bought a LG OLED 55B7V back in 2017. It cost us £1400 from John Lewis. It hurts to even write that. I can't believe we paid so much for a telly. Anyway. In 2018 LG replaced the screen because a perfect rectangle had appeared in the middle of the screen. Looking back it was probably burn in but nobody mentioned that at the time.

Anyway, a few weeks of constantly watching TV during lockdown has resulted in our screen being a complete mess. There's an almost perfect 'good morning britain' logo in the corner, a 'LIVE' in the other corner, a Virgin logo and various lines and blotches all over the place.

The TV came with the standard 5 year JL warranty but they are refusing to do anything due to the burn-in clause in their warranty. Is it me, or does it seem unfair that a 1400 quid TV is almost unwatchable and nobody thinks they should sort this out. I feel totally swindled.

They're organic so the more you watch with fixed logos and patterns, especially without variety, the more those colours will degrade and the image retention aka burn in occurs. Manufacturers and warranties for oleds are very open about the lack of cover for image retention and for this reason I won't be getting one. Better to have top end LCD with a bit of blooming but no worries. The Samsung Q90r is the closest you'll get to an oled. Try one of those.
 

antani1971

Active Member
Peeking here and there into this huge thread, I could find lots of issues with LG, but only one with Panasonic.
But they use LG panels as well.
Wondering if it's only a matter of units sold, or the 'cleaning' cycle process on Panasonic is more effective in levelling the panel wear and eliminate IR.
 
Peeking here and there into this huge thread, I could find lots of issues with LG, but only one with Panasonic.
But they use LG panels as well.
Wondering if it's only a matter of units sold, or the 'cleaning' cycle process on Panasonic is more effective in levelling the panel wear and eliminate IR.
Nah I think it's because early on LG were the main people making oleds and everyone else is now just catching up with more models
 

LGSAM

Active Member
For anyone who is concerned about the onset of burn in I have always checked my Oled with full color slides , but I have found that reducing the color saturation on these slides by around 50% shows burn in more obviously than normal which could be useful to catch it early . An example of this is I have mild burn in from a morning show that is not visible displaying a red screen but if I reduce saturation by about 50% it becomes clear enough to see all its detail.
 

MEGATAMA

Well-known Member
Nah I think it's because early on LG were the main people making oleds and everyone else is now just catching up with more models
Lately i notice on forum more threads with oled models from others tv brands reporting panel degradation.
Self isolation greatly accelerated panel degradation time because users used TVs much more then before.
 

LGSAM

Active Member
Lately i notice on forum more threads with oled models from others tv brands reporting panel degradation.
Self isolation greatly accelerated panel degradation time because users used TVs much more then before.
Yeah and I guess a lot of viewing would have been news channels .
 

MEGATAMA

Well-known Member
Yeah and I guess a lot of viewing would have been news channels .
Its more about HDR and max temp of panel,heat is accelerating wear of pixels.
In any case corona didnt do a favor to LG display....
 

5to1

Well-known Member
So we bought a LG OLED 55B7V back in 2017. It cost us £1400 from John Lewis. It hurts to even write that. I can't believe we paid so much for a telly. Anyway. In 2018 LG replaced the screen because a perfect rectangle had appeared in the middle of the screen. Looking back it was probably burn in but nobody mentioned that at the time.

Anyway, a few weeks of constantly watching TV during lockdown has resulted in our screen being a complete mess. There's an almost perfect 'good morning britain' logo in the corner, a 'LIVE' in the other corner, a Virgin logo and various lines and blotches all over the place.

The TV came with the standard 5 year JL warranty but they are refusing to do anything due to the burn-in clause in their warranty. Is it me, or does it seem unfair that a 1400 quid TV is almost unwatchable and nobody thinks they should sort this out. I feel totally swindled.

Try emailing JL CEO (ceoemails.com).

If you get no joy and you bought it with a Credit Card, file a section 75 claim with your card provider.

If not, your only other option is small claims court.

In all three cases your argument would be not fit for purpose. There's a few threads where people have detailed their arguments, so you can use those to form your own case.
 

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