OLED SCREEN BURN ( permanent image retention)

Discussion in 'OLED TVs Forum' started by Parry, Oct 9, 2016.

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  1. Parry

    Parry
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    Oled has only been used in mainstream home entertainment for a very short time and it's long term life span is yet to be seen .
    There has been talk and fears of screen burn since they became available to the mass market in 2013 but has anyone actually got screen burn on there Oled TV ?
    I have used and abused my Oled's for over 3 years and never seen any screen burn to date .

    If you own or have owned an OLED that had PRI ,BI SB could you share your story and photos if possible?

    14-4-2018 update .

    LG have confirmed last week to Ratings.com reviewers that there is indeed a variance between panels that makes some more susceptible to screen burn than others .
    They are now also replacing or repairing panels with screen burn under warranty for the first 12 months .
    They are also repairing 2017 sets with 25% calibration test pattern image retention for up to 5 years from date of purchase.


    We have a member who has RTL channels logo burn in from 4 hours viewing a day , his tv was replaced as faulty but now his second is starting to show the same problem as he continues to watch RTL.

    Another with burn in from yellow subtitles .

    A guy that mostly watches HDR movies in 1.35.1 which has left image retention from the top and bottom black bars .
    (This now seams to have been resolved by watching full screen content in between his films)

    And the worst so far was from the sky news banner .


    As warned by LG in there manual oled can get what they call sticking image , we know it as permanent image retention my theory so far is where some of the 4 coloured sub pixels that make up the WRGB pixel fade fast than less used ones in that pixel , bold coloured logo’s or banners left on screen for many hours at a time will wear the colour sub pixel and its luminance will drop leaving permanent image retention.

    And that is sticking image ,screen burn, burn in or permanent image retention or what ever you like to call it .


    Below is an example of this happening
    These are photo form ratings screen burn test on a B6 oled tv .
    Look at the top left logo

    View attachment 929303
    View attachment 929304


    it's still not so clear as to what level of use they can stand before this sub pixel wear ,if your daily consists of viewing mainly sky news , sky sports , or other channels with a bold logo on or Gaming with HUDS on with or without HDR then your OLED could be at risk of burn in .
    Using a higher oled light setting may also speed up pixel ageing problem.
    OLED may not be your best choice of display technology if your a big sports fan who watchs mostly sky sports and sky sports news .
    If that sounds like your viewing habits you may want to go with an LCD tv.

    It may also be possible that some sets develop problems where the software does not function correctly in stopping the screen cycle to do its job.
    ( never turn off you oled at the wall it needs power to do a screen clear cycle when in Standby)

    when some panels are manufactured something in that process can cause some panels to be more susceptible to Permanent image retention.

    One thing is becoming clear Ex display OLED is a NO NO , screen burn on demo sets is very common .

    Also the colour yellow within a channel logo or the sky news banner look to be a definite cause of PIR.


    Some shared photos so far

    View attachment 980234
    View attachment 980235
    View attachment 980236
    View attachment 980237
    View attachment 980238
    View attachment 980239
    View attachment 980240

    Big thanks to @mad steve , @Shocked @Leander @Gary5779 @doug56hl for sharing there oled burn in nightmares .


    PIR Prevention

    MIX YOUR CONTENT!

    USE A LOWER OLED LIGHT SETTING (50 or below)

    If you really want to keep an eye on PIR download the free calibration disk from the link below , pop the file on to a usb and plug it in to your set .
    Use the photo and video app on your tv to play the file .
    Open colourHCFR fields folder then open 100% colour , test all 7 colours and look for any image retention of any kind .
    If you were to do this once a month you would catch any damage in the early stages and then prevent It from causing Permanent damage by adjusting you viewing habits.

    MP4-2c.7z


    Latest news is a guy won a court case against LG for screen burn and got a full refund .
    Other owners with screen burn on the sky tv forums have now had there tv repaired by LG under warranty.

    IMO LG have been very silly not replace or repair these sets with screen burn from the start as there so small amounts of cases out there .

    How will companies like Sony and Panasonic now deal with screen burn cases ?

    LG OLED screen burn in issues - Page 20 - Sky Community

    I also think some blame should be with Service providers , logos used to be much worse than they are now but over the years some more responsible service providers like BBC,channel 4 have dimmed there logos greatly .
    Sky in the other hand clearly don’t care as sky news and sky news sports have the most harmful banners and logos to date .
    There really is no need for brightness and boldness of there banners and logos , if they were to correct this we all could then enjoy the best picture quality available to day .


    Ratings latest screen burn tests are on 6 C7 LG oled . Owning a c7 myself I’ll be watching this test closely, I do think it’s obvious which of the test will fail and which will be fine .

    Real Life OLED Burn In Test on 6 TVs


    LG have now stated they will cover screen burn for the first 12 months .

    OLED SCREEN BURN ( permanent image retention)
    OLED SCREEN BURN ( permanent image retention)

    “LG offer screen burn repairs under there 12 manufacturing warranty if you have followed the process of running several screen cleans. However if you are now a year outside of said warranty your no longer able to get a free repair. If LG had deemed the tv was faulty and not been abused within 12 months LG would of replaced or repaired the tv”
     
    Last edited: Apr 15, 2018
  2. mad steve

    mad steve
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    :(:( image.jpeg image.jpeg Sadly I seem to have it as you know... I'll post 2 pics, both taken a good few days apart... Iv had the oled 930v almost 2 years.. My viewing habits are mostly sky sports channels and gaming.. My screen burn area if you look at my pics looks like the sky sports news info top banner box.... Sky sports news is my main channel of use.. Look Arrington the bottom middle about 2" up.. :( Gutted.
     
  3. orange55

    orange55
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    Had mine for 16 months and watch a lot of news channels and kids tv for long periods. Never seen any kind of burn in. The dimming often cuts in on areas which are on the screen a lot, including the time on BBC news for example at the bottom of the screen.
     
  4. late8

    late8
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    Seen a galaxy s7 OLED in Curry's with burn all over it so much it looked like 3 screens
     
  5. mad steve

    mad steve
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    Mines faulty then ?
     
  6. Parry

    Parry
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    They don't use screen clearing software on phones , my friends s5 had SB.
    The software on LG oled clears the Image retention so it should not become screen burn .
    Technically it's not the screen at all but the electronics that power each pixel that cause the IR
     
    Last edited: Oct 9, 2016
  7. mjcairney

    mjcairney
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    I never saw any sign of screenburn during the twenty months I owned my 930V despite watching lots of football with all the station logos that the sports channels insist on using. Have an E6 now and, so far, so good, no sign of any retention/screenburn.

    Martin.
     
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  8. stranger

    stranger
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    Obvious question but you do leave it in standby when off?
     
  9. mad steve

    mad steve
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    Yes it's in standby, I have powered off complete to see if that helps but no joy..
     
  10. stranger

    stranger
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    I asked just in case you weren't aware that you always need to leave in standby for the autocorrect cycles to run, but I guess you are aware of that.
     
  11. mad steve

    mad steve
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    No problem, just can't explain it ... never had any issues then up pops this..
     
  12. Mountaindewbass

    Mountaindewbass
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    What about this? This little burn in has been there since day one. It looks like a smudge..but it's not
     

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  13. Mountaindewbass

    Mountaindewbass
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    Ok it's hard to see it in the pic..I tried circling it
     

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  14. xander054

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    Anyone tried the dead pixel fixers on YouTube to fix this? I bought an ex display LG 55ef950v and it has their demo video text burned in.

    It's been discontinued so can't get a replacement. I am still within 28 days so can get a refund but I really want the TV as the B6 is still too expensive and has no 3D.

    Will report back with results.
     
  15. d10brp

    d10brp
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    Try getting into the service menu and run a compensation cycle. You'll need a service remote (or a harmony). The main 950 thread should have info on getting into the service menu.
     
  16. Parry

    Parry
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    Call out , don't mention ex display and they may replace the screen
     
  17. xander054

    xander054
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    Currys offered me a replacement from another store but it had screen burn too. So the guy in customer service booked it in for a repair and said they would replace the screen under the warranty. Unfortunately the repair center called and said this isn't the case and LG wont send them a replacement panel for this reason so they are sending me it back tomorrow.

    i guess my options are to try and fix it myself via service menu compensation cycle or try one of these pixel fixer/burn in videos on youtube, failing that take it back for a refund.

    Parry who would the call out be from retailer or LG engineer?
     
  18. Parry

    Parry
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    LG for first 12 months
     
  19. xander054

    xander054
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    Great i'll give them a call.

    Searched for ages and cant find out how to get into the service menu. loads of people talking about it on owners thread but no one saying how to. I have a harmony home control remote ...
     
  20. Parry

    Parry
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    I would not bother as it may void your warranty
     
  21. xander054

    xander054
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    LG wont send anyone out as its not covered under warranty. The guy said he rarely hears any customers complain about this, just really ex display models that suffer from it. Think its a combination of the stores cutting the power and not putting into standby to do the compensation/clean cycle and running demos with fixed logos/text on them.

    They advised to put it in store mode run, that for 2hours then put it in standby and it should ask if you want to run a screen clean.
     
  22. mad steve

    mad steve
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    The clean cycle won't fix it... well it asnt mine. I've got an LG service remote and forced 5 cycle cleans in a row, no change.

    Facing the fact that my 2 year old 930v as real screen burn. Just hoping my warranty covers this.
     
  23. xander054

    xander054
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    This just keeps getting worse and worse, Currys have lost my TV lol

    I may just give up and get a refund and buy something else, won't be an oled though.....

    Any recommendations?
     
  24. StardustOne

    StardustOne
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    I had noticed darker bands left and right on my LG 55EG910V after watching several Star Trek TOS episodes in a row. They became less noticeable after hours of watching 16:9 signals. But I can still notice those side bands in 5% gray test patterns.
     
  25. Parry

    Parry
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    Just out of interest what oled light level are you guys using
     
  26. Leander

    Leander
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    I have a seriously bad problem with my 15 month old 55EG960V. I've contacted LG and all they are concerned about is that it is called 'image retention' and not screen burn.
    It is used as a PC monitor as well as a TV but nothing like as intensively as I have done in the past with LCFD and LED/LCD screens, none of which have suffered and I still have one of them.
    The problem is shockingly bad on some plain colours, particularly blue but can be seen clearly on e.g. football.
    You can clearly see icons from Windows task bar, the IE one most obviously and it can be seen in different places as it has moved along the bar as other apps have been pinned or unpinned.
    Also seen is what I believe is the horizontal banner from Sky Sports News and, near the top, the address bar from IE. I can also see a perfect circle near the left bottom corner but this is fainter and I can't capture it on photo.
    I spent ages on line with an LG representative and, as a result have gone through all of the 'cleaning cycle' stuff but with no improvement whatsoever. It was suggested that I use Sky at 720p which rather defeats the point of a 4K TV with Sky Q!
    Incredibly, at the end of the long laborious session, the rep concluded that the TV did not have a fault!
    Judge for yourselves and anyone wondering whether to get an OLED TV take note.
    The one bit of good news is that I'm only leasing this from Currys and it goes back in August. I'm going to show all of this to Currys and see what they have to say.
    Guess what type, or make, of TV I won't be getting as a replacement
     

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  27. d10brp

    d10brp
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    That doesn't look good. I wonder why this is happening to a few sets but most are unaffected.

    Just to check, you don't turn your tv off at the mains do you?
     
  28. Leander

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    Hi d10brp, The set has never been switched off from the wall since the day it was installed 15 months ago.
    I didn't say in my previous post but the warranty was only 12 months so I can't simply get it repaired. I'm going to make the point to Currys that it's their set and they may like to take issue with LG.
     
  29. Leander

    Leander
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    Looked through my documentation for this and discovered that I actually have a 5 year warranty so it's being picked up on Wednesday and should be back on Monday
     
  30. Parry

    Parry
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    Woo that is the best ir or screen burn photo I have seen .
    Have you watched a days worth of normal Tv without using the pc on it to see it fades ?
    There was a guy on here last year using his 930 as a pc monitor but had no problems at that time.
    I have never seen any ir on my 930 or 950 that did not fade away after a day or so of normal usage .
    I thought ir or screen burn was not a worry but having seeing that it is now .
    What do you have your oled light set at ?

    Thanks for sharing
     
    Last edited: Oct 31, 2016

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