1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Office Managers Email for any Parcel2go complaints

Discussion in 'General Chat' started by DJW, Jun 16, 2005.

Thread Status:
Not open for further replies.
  1. DJW

    DJW
    Banned

    Joined:
    Aug 29, 2002
    Messages:
    965
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    16
    Ratings:
    +0
    If you are having trouble with www.parcel2go.com & find the automated complaint procedure not working, here is the direct email address to the Office Manager :-

    j.whittle@parcel2go.com
    Joanne Whittle
    Office Manager
     
  2. Grimley

    Grimley
    Active Member

    Joined:
    Sep 19, 2003
    Messages:
    872
    Products Owned:
    1
    Products Wanted:
    1
    Trophy Points:
    31
    Location:
    Deepest, Darkest Essex, so BEWARE!
    Ratings:
    +98
    I had a problem with them about a month ago - it took 6 working days for them to collect my parcel (DHL did anyway) Despite me e-mailing them & phoning them on numerous occasions. Needless to say I wont be using them again :thumbsdow :thumbsdow :nono: :devil:
     
  3. Brisbane2012

    Brisbane2012
    Standard Member

    Joined:
    Sep 25, 2013
    Messages:
    2
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    4
    Ratings:
    +0
    Hello there,

    I’m hoping someone can help me regarding a company named Parcel2Go (P2G)

    A parcel containing a laptop, monitor screen, and a few cables was sent from Surrey UK using P2G on the 4th September 2013. The delivery SLA was the 9th September 2013. Destination Lanzarote.

    Copies of passport documents and customs forms were present at the time of collection (for customs purposes) and copies of the passports were sent to the P2G admin team that day as well.

    The passport documents were then re-requested by P2G and sent to them (AGAIN) well before before their cut-off time.

    On the 9th September the parcel had not arrived. No delivery attempt was made. The parcel never even made it out of main land Spain!

    Since the 9th September a call (or more than one per day) has been made to the “customer support” department at P2G – so that’s a total of 14 days (excludes Sundays) we have called them continuously to be fobbed off every time. Calls and emails promised back have never happened.

    Around the 19th September Fedex were contacted out of sheer frustration for having no info from P2G (Fedex were the other courier company receiving the goods from P2G in mainland Spain to deliver to Lanzarote).

    FEDEX advised on the 21st September that the parcel would be returned to the UK. This is because the passport paperwork was received from P2G 3 days outside of the cut-off time, so it had not even attempted to go through customs. We were cc'd into these emails proving these details.

    What is most frustrating about this is that the parcel was over £100 to send. P2G have then not delivered the package, or had the decency to return any calls / emails and at their fault for providing the required documents nearly 3 days AFTER the customs / Fedex cut-off time.

    The parcel then arrived back with us in the UK at about 9.30am Monday 23rd September. The airport sticker was showing transit back to stanstead at 8pm on the 21st September.

    I’m not sure how we can get a refund for this appalling service. Which is ridiculous - very day since the 9th P2G have promised a call / email back NONE of these have ever happened. Sorry - apart form an email advising WE DID NOT HAVE TO PAY FOR THE RETURN COSTS TO THE UK!!

    We called Monday 23rd asking to speak to a manager, or anyone of authority only to be told (quite rudely) there is no manager prepared to take the call and its 3 weeks to send a complaint in via the post only!!!!!!!

    I put a direct complaint on their FB wall after this call on Monday 23rd this is not something I have ever had to do to a company before (we were thinking there has to be SOMEONE who works there that is actually is bothered about how appalling they have been throughout the last few weeks, or a manager SOMEWHERE who cares about their reputation)

    Their response said a call back would happen on Monday 23rd - at 4.55pm – no call. So I added to the FB complaint, to be told it would now be Tuesday (thanks for letting us know!) We should have known no one would call!

    At 11pm Tuesday 24th still no call or email all day. I added another comment and currently “they were expecting us to receive a call yesterday and will get right on it”

    At this point we have no idea how to get a refund, the payment was made by debit card – let alone the items have now had to be sent by a friend travelling out, at an additional cost for baggage on the plane! And the items are going to be more than 3 weeks late.

    I just can’t believe they have no management structure in place to deal with a complaint that is approaching the 3 week mark, with no contact made to us apart from their comments back on their FaceBook wall – which is obviously to show the world they are “responding” - when in fact behind the scenes no response is or has been made to resolve this issue, or to refund the £100 they have taken but not provided a service for.

    I would appreciate help / advice on how to get the £100 paid for nothing but 3 weeks worth of frustration refunded.

    I have read the SOGA but cant seem to get anyone to action anything at Parcel2Go, even a call back! – its becoming very stressful and frustrating.


    :thumbsdow

    :lease:
     
Thread Status:
Not open for further replies.

Share This Page

Loading...