odd..where are my minutes ?


Active Member
rang orange on 31/7 to cancel my monthly contract after month 12 which was due to start on 3/8. I pay in arrears so my month 12 was already paid for in my july bill.

As my billing date is 3rd every month, I expected my minutes for the 12th month ie. 3/8 to 2/9 to be credited to my account. Just checked my account online, remaining mins are 238 as at 04:38 3/8/2006. I expected mins to be reset to 1000:eek:

Or should I have cancelled after my billing date ? :confused:

Has this happened to anyone ?


When was your actual start date of the contract.

when you started you should have paid from the start of contract upto the next billing date. then you do 11 full months of contarct and then from the 11th billing date to a year on from the original connection date. maybe you stated around the 10th of the month and they've given a proportion of mins to the date you finish the contract.

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