Octava HDS4A-UK - no audio

[wiringmonkey]

Hi,

I'm really hoping someone can help with a problem I'm having with an Octava HDS4A-UK.

I have it connected as follows:

HDMI out from Sky+ to HDMI In 1 on the Octava
Optical audio out from Sky+ to Optical In 1 on the Octava

HDMI Out of Octava to HDMI In 1 on Samsung D8000 TV
Optical Out of Octava to Optical In on Samsung HT-C6500 home cinema

The problem is I get no audio out of the Samsung. Optical out of the Sky+ direct to the C6500 works fine, so I doubt it's an issue with cables etc. Video comes through the Octava fine - just not the audio. I've already sent the unit back to the supplier once and they've sent it back to me saying it's working perfectly, so I'm left scratching my head a bit.

I've tried the usual unplugging everything and powering up in different sequences, and the Optical Out of the Octava is lit up red - so hoping someone cleverer than me can offer an opinion?

Thanks!

 

[Joe Fernand]

Is SKY+ HD the only Source you have connected to the Switch?

If you have other Sources connected via HDMI + Optical are they working OK?

Joe

 

[wiringmonkey]

I have tried with other sources connected as well but it makes no difference - regardless of which input the devices are plugged in the audio still doesn't come through the Octava...

 

[Joe Fernand]

With a Source Connected (HDMI + Optical) and selected on the Switch what happens if you cycle the AV Amp into and then Out of Standby?

Joe

 

[wiringmonkey]

Thanks for the suggestion Joe - I tried power cycling the amp - but still nothing unfortunately!

 

[Joe Fernand]

Are you running the latest Firmware on the Samsung unit - Support for HT-C6500

Joe

 

[wiringmonkey]

Hi Joe - thanks for your continued assistance!

I have checked using the Update feature in the Samsung amp and yes - its or the latest firmware on there...

 

[Joe Fernand]

Do you have access to another AVR with Optical Input - I'm pretty sure I saw your unit back here recently and ran it for an afternoon with a few Source devices feeding a Display plus a Yamaha RX-V3800 AVR without any problems.

I also tested the unit Optical Out into a MoodLab Dice DAC!

The unit may be working but we have an incompatibility with your Samsung unit!

Joe

 

[wiringmonkey]

Hi Joe,

I thought that! Think it may be something between the Octava and Samsung not playing ball...

I don't have access to another AVR easily unfortunately, but I'm open the replacing the Samsung 6500 as its not that great anyway!

Any recommendations on a decent AVR to go for? Would I be better off just buying an AVR that can do the HDMI/Optical switching itself?

Thanks!

 

[Joe Fernand]

I'm not that clued up on what is good/bad in terms of combi BD/DVD/AVR all-in-one type units!

I installed a Yamaha YTH-S401 for one of my neighbours last week (we couldn't rip the room up to install Speaker cables) and that was pretty good matched up with SKY+ HD and a PS3.

A more typical install for us would include a Yamaha or Onkyo AVR plus either Anthony Gallo or KEF 5.1 Speaker system.

Joe

PS Always happy to talk over some options!