I got my new iphone 5 because I was due an upgrade so had my old iphone 4 to sell. I couldnt be bothered with any hassle with selling it privately so decided to sell it to a recycling company. Most companies were offering about £120 for the phone but a few were offering £130, of the ones offering £130, O2 recycle were the only one I had heard off. Anyway off my phone went to them and I waited patiently for my money to arrive in my bank. This morning I received a text message from them stating they had sent an email regarding a revised offer. Check my email and they are now only going to give me £116 due to a 10% reduction because of its cosmetic condition. Now my phone was absolutely mint condition. If I were to sell it on here I would have described it as "as new". I phoned o2 recycle to ask them to return my phone to me and they immediately reinstated the 10% reduction and agreed to pay me the full amount (£130). Is this normal practice for these companies? Seems like a bit of a rip off, they are expecting people just to take the reduced offer without query. Anyway I am getting the amount I wanted but it has left a bit of a bad taste in my mouth.