O2 network problems

[Stuart Wright]

On Tesco mobile which uses O2. Haven't had a signal at home since yesterday afternoon some time. The signal has been on and off over night, running my iPhone flat.
Very frustrating. I bet they lose customers.

 

[StuBFrost]

A broken O2 is still better than T-Orange that I was on before !

Unfortunately these things occasionally happen.

 

[Scholes18]

Was fine yesterday but now can't get a thing...

 

[jerryq7777]

Day 2 BBC News - O2 network problems stretch into second day

 

[Rob8980]

Tesco mobile here, and intermittent signal here in merseyside since yesterday afternoon.

 

[SevloW]

Was fine yesterday but now can't get a thing...

yeh, same for me in Berkshire. Ok yesterday but today not working. Not a big deal for me as I am only a light user.

Changed settings to gsm only as this was said to work for calls and texts but that has not worked for me.

 

[chukwe]

I'm in Romford. Same here

 

[Rich Marshall]

North Nottinghamshire, same here.

 

[SevloW]

Working for me now

 

[chukwe]

Working for me too

 

[RajP]

Northwood, Near Watford and we had problems yesterday for a while but has been fine ever since...

 

[mr.manchester]

A broken O2 is still better than T-Orange that I was on before !

Unfortunately these things occasionally happen.

Leaving O2 and tesco and going to orange was the best thing I ever did, O2's signal has always been terrible.

 

[MarkE19]

I'm in Romford. Same here

Strange as I am just down the road to you in Rainham and have had no loss of service - well not that I have noticed. I used my phone several times yesturday and today and all calls were fine, getting my emails and the odd bit of web usage. The first I knew of the o2 problems was when watching the lunch time news today.

Mark.

 

[Jay Z]

I am in Uxbridge and my GG network went down yesterday evening/ late afternoon, but returned this morning.


Jay

 

[ferret1979]

Apparently the issue wasn't location specific.

It was to do with th sim's registration on the network.

All 4 lines where affected in my house, making life more difficult.

I instigated a sim swap just before I knew of the problems, and this is still a problem.

I've had to make several phone calls, and promises not kept, which is what annoys me more than the outage.

They have given me a £10 credit, but I would've just preferred better and more informative updates.

The latest on the blog, is they will reward in an O2 way!!!

 

[Steven]

Interesting. Got a text saying I can expect 10% back and £10 to spend via Priority Moments

The only thing is that during the entire outage period I was in Barcelona For anyone interested it was 30*c by day, 20*c by night whilst I understand it rained a lot here

 

[Jay Z]

I got an email from GiffGaff that due to the outage, they are prepared to add 10% extra topup from a period on top of any credit I put on my phone. I guess O2 are doing the same via priority moments?

 

[Steven]

BBC News - O2 offers compensation after network failure

Confirming the details there. Can understand why someone would leave if it hit them hard. In a strange position given was out of the country

 

[Jay Z]

That's true Steven. But what if this outage occurred with other operators? Would they have switched still?

It's a strange one but goes to show that no network is perfect. If you are a business or rely on your mobile for business purposes, you should always have a backup phone with another network. Even if it's a pay as you go, at least important people have access to a secondary phone number.

Jay