I just bought a NW-HD3 and installed the SonicStage software. The installation seemed to be fine, and I can use SonicStage. But when I connect the NW-HD3 to the computer, it is not recognised. PC Connect appears on the screen of the NW-HD3 and it is listed under USB controllers in the device manager. But it is called an unknown device and apparently a driver is not installed, although there is a folder which apparently contains the driver software...I will try reinstalling it, but if that doesn't work maybe the CD didn't have everything it should've??? I don't know, any suggestions appreciated!