chambeaj
Prominent Member
I have an issue with regards to the time it takes to reach the maximum streaming quality when watching NOW TV.
I have been with NOW TV for many months now and have always found that the maximum streaming quality was reached within a second or so (pretty much instantaneous), even when selecting one of the live channels.
Once the maximum streaming quality is achieved, usuaully 7821 (from memory!), the picture quality is always very good and never suffers from buffering issues.
This was the case regardless of whether I used my SONY TV, Fire TV Stick 4K or Fire TV Stick Lite.
I've been with Virgin Media Broadband for many years and on their M350 package in recent years. My downloads speeds have always been a consistent 389Mb/s and very reliable. My WiFi devices typically ahieve over 300Mb/s when doing broadband speed tests. In a nutshell there are no issues with respect to broadband speed, or my WiFi networks etc.
I have not watched NOW in the last 2-3 weeks, but upon viewing again this week have run into the issue whereby it can now take anything from 30/40 seconds to a couple of minutes for the maximum streaming quality of 8023 to be reached (starts off at around 1053).
This is now the case with all of the aforementioned devices. Furthermore, its the Fire TV Lite (the only non 4K device) which is the quickest to reach the maximum quality.
The strange thing is that 2 weeks ago I upgraded my broadband speed from M350 to M500 and now get a consistent 536Mb/s download speed (from my desktop PC).
Thus far I've not figured out how to resolve this issue and decided to post here in case any fellowe forum members have run into this scinario and found a solution ?
I can only guess that either the NOW app has updated recently and they have stuffed it up, or there is something very wrong with the adaptive streaming quality algorithms used by SKY/NOW ? Other than that I simply cannot make sense of what's going on. Any suggestions/input would be most welcome.
Thanks
Kind Regards
Adrian
ps.
I would also mention that the SONY TV is now connected to the router using wired ethernet (using a USB 3.0 to Ethernet adaptor) and broadband speed tests clock in at around 410Mb/s. And yet it can take the SONY TV a good 2-3 minutes to reach maximum streaming quality.
I have been with NOW TV for many months now and have always found that the maximum streaming quality was reached within a second or so (pretty much instantaneous), even when selecting one of the live channels.
Once the maximum streaming quality is achieved, usuaully 7821 (from memory!), the picture quality is always very good and never suffers from buffering issues.
This was the case regardless of whether I used my SONY TV, Fire TV Stick 4K or Fire TV Stick Lite.
I've been with Virgin Media Broadband for many years and on their M350 package in recent years. My downloads speeds have always been a consistent 389Mb/s and very reliable. My WiFi devices typically ahieve over 300Mb/s when doing broadband speed tests. In a nutshell there are no issues with respect to broadband speed, or my WiFi networks etc.
I have not watched NOW in the last 2-3 weeks, but upon viewing again this week have run into the issue whereby it can now take anything from 30/40 seconds to a couple of minutes for the maximum streaming quality of 8023 to be reached (starts off at around 1053).
This is now the case with all of the aforementioned devices. Furthermore, its the Fire TV Lite (the only non 4K device) which is the quickest to reach the maximum quality.
The strange thing is that 2 weeks ago I upgraded my broadband speed from M350 to M500 and now get a consistent 536Mb/s download speed (from my desktop PC).
Thus far I've not figured out how to resolve this issue and decided to post here in case any fellowe forum members have run into this scinario and found a solution ?
I can only guess that either the NOW app has updated recently and they have stuffed it up, or there is something very wrong with the adaptive streaming quality algorithms used by SKY/NOW ? Other than that I simply cannot make sense of what's going on. Any suggestions/input would be most welcome.
Thanks
Kind Regards
Adrian
ps.
I would also mention that the SONY TV is now connected to the router using wired ethernet (using a USB 3.0 to Ethernet adaptor) and broadband speed tests clock in at around 410Mb/s. And yet it can take the SONY TV a good 2-3 minutes to reach maximum streaming quality.
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