GET A STINKING REFUND!!...lol its easy, take the unit back to the retailer, show/tell them about the defect, and they will GLADELY refund it. Thats what i did, and am SO glad. The zen touch is 1000000 times better than the hd=5 (and i used it for a month). The interface, software, and even sound quality in my opinion is superior. Plus it acctually comes with some DECENT(not great) head phones, a carrying case w/ belt clip, and costs almost $100 less then the hd-5 when u factor tax. So really, enough with the complaints, just RETURN the piece of junk, and get a zen touch...or wait till Sony can make a better built product.