Not always willing to offer things

[JoeF2k2]

AS the football season is over i rang sky yesterday to cancel down my subscription as i only have it for the footy. Any other time ive rang them for something they have either offered me something or reduced something but saturday was a classic case of getting one of those operators who are happy to just go ahead and cancel it for you.

I am not bothered as i did intend to get rid over the summer but usually they do try tempt you with something and as some people say, its not always gonna get you a reduction etc if u wish to cancel. Anyone else cancelled down their sports channels?

I did ask him to put the movies on to whcih he said he would but for some reason he has not done so :s

 

[Starburst]

If they made a retention deal offer to everyone they would be soon out of business

Look at Setanta last year, they offered a deal just after the raised the price and since they made the offer to everyone (well not one said they were not offered it) the forums were full of the details encouraging all Setanta Dsat subscribers to call for the deal, a stupid business model but that is what happens when a company is desperate to maintain subscriber numbers (VM are the same).

 

[6022tivo]

I don't know how it works now, but years ago, the operators used to have a allowance of offers..

For example in a month, a retentions telephone operator would have say... 40 x 50% off for 6 months, 80 x 25% off for 6 months, 100 x £30 credits etc etc...


Don't know if it has changed, it used to be a incentive for the operator to save the customer, but not offer his best, save them for the ones really going...

Don't know if it is still the same, it was many many years ago.

 

[blakemere]

AS the football season is over i rang sky yesterday to cancel down my subscription as i only have it for the footy. Any other time ive rang them for something they have either offered me something or reduced something but saturday was a classic case of getting one of those operators who are happy to just go ahead and cancel it for you.

I am not bothered as i did intend to get rid over the summer but usually they do try tempt you with something and as some people say, its not always gonna get you a reduction etc if u wish to cancel. Anyone else cancelled down their sports channels?

I did ask him to put the movies on to whcih he said he would but for some reason he has not done so :s

i did the same,but was offered 2 months of sport at £3 pm ,i guess to keep me till the next footy season. not interested as they wouldn`t do me a deal on the whole package

 

[Samt1]

I phoned up last week to do exactly the same thing, well to start with find out how much I would save, he went through it all, said I could just take it down to Sky Sports 1 etc, so I'm gonna phone up again and do it and you never no might get offered a deal but if not I will still lower the package for a few months.

Also does Sky Sports News come under the News Pack because i was gonna get rid of the news channels but want Sky Sports News?

 

[6022tivo]

I phoned up last week to do exactly the same thing, well to start with find out how much I would save, he went through it all, said I could just take it down to Sky Sports 1 etc, so I'm gonna phone up again and do it and you never no might get offered a deal but if not I will still lower the package for a few months.

Also does Sky Sports News come under the News Pack because i was gonna get rid of the news channels but want Sky Sports News?

It is a pain that, isn't it...

If you TV is a freeview set, Sky Sports News is Free on freeview.

 

[blakemere]

I phoned up last week to do exactly the same thing, well to start with find out how much I would save, he went through it all, said I could just take it down to Sky Sports 1 etc, so I'm gonna phone up again and do it and you never no might get offered a deal but if not I will still lower the package for a few months.

Also does Sky Sports News come under the News Pack because i was gonna get rid of the news channels but want Sky Sports News?

i think it does.......

 

[oioldman]

It is a pain that, isn't it...

If you TV is a freeview set, Sky Sports News is Free on freeview.

bonkers was my thought when i discovered this.
since when did sky sports news not count as sport? or is it a news channel? if so why do i get bbc news 24 / sky news / fox / cnn etc etc when only bought the sky sports package.

 

[AVGadget]

I was thinking of doing the same and downgrading to save the sports subscription for the close of the footy season.

I'm wondering whether it's really going to be worth it though? I've been paying the top subscription so I've no idea what he sports portion is - but will ring Sky to see what the revised subscription would be.

Does anyone know whether the downgrade takes effect immediately, or do Sky insist on some kind of 30-day notice period clause or something similar?

Many thanks.

 

[GaryMo]

I have the full package (with HD).
I'm not sure how much I'm paying, around £55pm?
Just wondering what the monthly saving would be if I were to drop the sports channels as like many, I only have them for the football.

EDIT - just looked on the Sky website and it seems to full package is £55.75. Dropping the Sports channels lowers the price to £47.25 so a saving of £8.50.

 

[Samt1]

I have the full package (with HD).
I'm not sure how much I'm paying, around £55pm?
Just wondering what the monthly saving would be if I were to drop the sports channels as like many, I only have them for the football.

EDIT - just looked on the Sky website and it seems to full package is £55.75. Dropping the Sports channels lowers the price to £47.25 so a saving of £8.50.

I think you would save about £11 or £12 if you got rid of Sky Sports, I phoned up yesterday and spoke to a lady about it and said I wanted to lower my subscription for 2 months due to no football season and she gave me a £15 pound discount to keep it on so I think it works out I'm paying £3 a month for the next 2 months for Sports so I was well happy with that.