I am running Norton 360 All-in-One Security (Version 5.0) on a Windows 7 based laptop.
Having purchased an upgrade - Norton Internet Security 2011 pack - as advised by the store salesperson, I am now attempting to apply this upgrade but am encountering a problem: when processing the upgrade cd; selecting the install option and entering the Product Key (as prompted), I cannot proceed and am being issued with a message stating a problem has occurred and to reload/reconnect the cd. I have re-tried this process several times with the same outcome.
Assuming the cd is not faulty, should I try uninstalling Norton 360 before re-attempting the upgrade process, or does this mean an incorrect upgrade path?
(I would prefer to stay Norton security for the time being).
Your help would, as always, be much appreciated. Thanks.
Having purchased an upgrade - Norton Internet Security 2011 pack - as advised by the store salesperson, I am now attempting to apply this upgrade but am encountering a problem: when processing the upgrade cd; selecting the install option and entering the Product Key (as prompted), I cannot proceed and am being issued with a message stating a problem has occurred and to reload/reconnect the cd. I have re-tried this process several times with the same outcome.
Assuming the cd is not faulty, should I try uninstalling Norton 360 before re-attempting the upgrade process, or does this mean an incorrect upgrade path?
(I would prefer to stay Norton security for the time being).
Your help would, as always, be much appreciated. Thanks.