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Noisy Infocus 5700 - even after replacement!

Discussion in 'Projectors, Screens & Video Processors' started by leedavies, Sep 1, 2004.

  1. leedavies

    leedavies
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    I bought an Infocus 5700 2 weeks ago and it was noisy from the start - the colour wheel "rumbles" and vibrates.

    I just had a replacement arrive direct from Infocus and it does exactly the same, although not as frequently or as loudly. The rumble/vibrate comes and goes and almost seems to get louder as the projector warms up.

    Is this just rotten luck, or is this a common problem?
     
  2. theritz

    theritz
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    Colour-wheel "whine" is often reported with DLP projectors - the degree to which it acceptable/unacceptable is really a personal choice. Perhaps some owners of the same model might come along and indicate their experience - I haven't encountered the 5700 so I can't really make any judgement about it.

    Failing that, you could try checking over on avsforum (the US equivalent of this forum) - there's a bigger population of projector owners there and they might have some experience they could share with you.

    Sean G.
     
  3. guccismith

    guccismith
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    Lee,

    I had mine delivered last week. I get 2 types of noise coming from the projector

    1. When I first turn it on there is a fairly high pitched noise, I assume that is the colour wheel. However, this does get quieter as the PJ warms up.

    2. The fan noise. Louder than I expeted, but I seem to get used to it after 15 minutes or so.

    There are no rumbles or odd noises to speak of.

    I have't set everything up correctly yet, the PJ is about 1.5m behind me just above ear level. I am hoping that once it is installed on the ceiling much of the noise will dissapear as the PJ will be about 3m away.

    BTW - Great service from the guys at Hifix.co.uk (Frank Harvey Hi Fi).
     
  4. leedavies

    leedavies
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    Thanks gucci.

    This evening, tried taking my PJ down off the mounting bracket and running it for 10 mins on a solid table, to isolate the mounting bracket from any noise issues.

    Rumble/vibrate noise was exactly the same, so the cause is definitely the projector. And it happens regardless of whether or not the PJ has a video connection.

    As I've already had a replacement direct from Infocus, I don't hold out much hope for one that doesn't rumble...........
     
  5. guccismith

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    Nightmare :mad:

    What are you going to do, have you spoken to Infocus again?

    If you want, I will record the noise of the PJ running onto my digital camera and e mail it to you. It may give you an indication as to whether your model is duff!

    Mark...
     
  6. leedavies

    leedavies
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    gucci - that would be excellent if you could.

    I've done the same and given the video clip to my dealer (Sevenoaks in Cambridge). I plan to take my PJ into their store on Saturday to compare side-by-side with their demo unit.

    To be fair, they have been very good over this so far and are keen to help.

    A video clip from you would be superb! How old is your 5700?
     
  7. AndyDD

    AndyDD
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    My 5700 is noisy although this is just from the fans, no vibration or 'rumbling' sounds. I keep trying to organise re-positioning it behind the wall into my garage, which will also allow a bigger image size. I have another issue with my projector that has been going on since February, a couple of weeks after I bought it. The support I am getting from Infocus EMEA has been very poor and for the pass 2 months it seems they are now deliberatley ignoring my emails.
    Hope you have better luck than I am getting.
     
  8. guccismith

    guccismith
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    Can you PM me with your e mail address. I will get it sent to you tomorrow lunchtime.

    My unit is a week old, with about 15 hours on the lamp.
     
  9. leedavies

    leedavies
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    Spoke with Infocus customer support this morning - who have been *EXCELLENT* throughout by the way - and have a 2nd new replacement PJ being shipped to me today.

    They apologised for these problems and assure me this is a rare occurrence.

    Fingers crossed the next one works!
     
  10. stormtide

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    I have used a 5700 for some 5 months - it ceiling mounted just above and beyond my seating position. I happy to say that the only noise is the "Whine" of the wheel and even that decreases significantly after warm-up (5 minutes) - so much so that I no longer hear it. Overall, a superb pj, :) and now at only £2200!!! :clap: - a £500 saving against what I paid :oops: .
     

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