Noise complaint about road works

Discussion in 'General Chat' started by MSW, Oct 7, 2017.

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  1. MSW

    MSW
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    on wed of this week a company called Morrison’s Utilities dig up the road in front of our house (which is where we park) set up a 3 way traffics control and then no work at all took place until this morning

    Today at 7.00am that started work making a huge noise waking my, wife, son and animals (we foster for rspca) up.

    I tried to ring the office to complain at 7.20 but there was no answer. I do get it that 7.20 is probably to early for people to be in the office on a Saturday working - it if that were the case how come it’s not to early for them to work outside our house and wake us all up.

    I have emailed them to complain as well.

    According to my areas council website the permitted time or works where noise can extend beyond the boundary of the work area is 8am on a Saturday.

    Anybody have any experience of making complaints in similar situation.

    The company Morrison’s Utilities has no regard at all for residents, I did venture out to the workers to complain but the work continues and the noise is louder. I guess it’s not critical work because there was no work at all done on Wed pm, all day Thursday or all day Friday.

    Thanks for reading
    Mark
     
  2. DemonAV

    DemonAV
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    I had jack hammers cutting into our road outside my house one morning at 2am! When I went out to confront the workers the response was that it was an emergency call out as there was reported flames coming from a gas pipe or something. Non emergency work should not start until after 9am on the weekends and not at all on Sundays unless its an emergency imo. It's bad enough when they section a rad off for days before they even start any work but to start drilling at 07:00 on a Sat is extracting the urine! I would film them on my phone & confirm the time against various clocks as evidence if they are breaking the by laws?
     
  3. MSW

    MSW
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    Thanks and, fortunately I did film them on my phone and, fortunately as well, the phone call I made and complaint via email were all at about 7.20am so, hopefully that we add validity to the complaint.

    I guess the council won’t be open until Monday for me to complain via them

    Thanks for the message appreciate the response.
     
  4. DemonAV

    DemonAV
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    If they are breaking a by law and you have no joy from the council I would take it further to your local MP because even if its a first complaint your MP has received regarding this company starting roadworks early it will be filed and any further complaints from other people in their ward builds a case . I know how these maintenance contractors work, the earlier they start on a weekend, the earlier they can finish. Used to be known as "Job & Knock" back in the day. Good luck.
     
  5. MSW

    MSW
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    Thanks again and will do that, perversely, since just past 8 they have all sat in their wagons - engines running drink (I guess) tea of coffee.

    The weather is wet, windy and very cold and, I’d want to sit in wagon with heat and a hot drink after an hours rough and hard work as well, so have no issue with the break but it seams they have got the order of things the wrong way round.

    Frustrating
     
  6. BB3Lions

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    Make a start, boss drives past, see's you in the van, see's the work done, he is happy, you are sorted.
     
  7. Cocksure

    Cocksure
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    It depends on what the work is for, I just had a water mains upgrade and they fenced the area of a few days beforehand but didn't start the work to 6.30pm on a Friday night. Because it was necessary to turn the water off in a large area that would effect so many people.

    The same could apply to you and the early start, maybe they need to shut off a whole load of people and the early start/day was ruled the time it would effect the least people.

    I would imagine that they are paying the workers overtime, so whilst it might not be an emergency, it might still be the best time
     
  8. MSW

    MSW
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    Cheers for that truth is I do t know what the work was, I guess (but could be wrong) if it was of an emergency mentioned above we would probably have know ie water, gas, electricity turned off.

    That said they have gone now, 3 lights control still in place which to be fair is a required with what they have dug up

    Cheers
     
  9. its_all_Greek

    its_all_Greek
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    Find out what utility they are digging up the road for, i.e gas, electricity, water etc then complain to that utility company, they have a duty of care to their customers from 3rd party contractors.

    The contractors will be on a framework agreement and make sure you raise the issue of no signage in place giving details of the numbers to call should there be any issues.
     
  10. its_all_Greek

    its_all_Greek
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    Different gangs for different things, one specialist company to put the traffic control stuff up, another gang to dig up the road and expose the problem area, another to do the repair, and maybe backfill, another to put the road surface back to how it should be and the signage company to remove the traffic control stuff.

    All would have been one gang years ago but Health and safety and costs have changed that.
     
  11. Cocksure

    Cocksure
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    I'm surprised that you didn't receive a letter about it 1st (my area got a weeks notice), but it could have been lost in the post or be an administration error.

    If it still bothers you then you really need to ring the company up to find out why the work was done. Given the start time, day and speed of the work done, my gut feeling is that it was a high risk of people being cut off for a time and that a warning letter went astray
     
  12. niceguy235uk

    niceguy235uk
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    Can't wait for the OP to post a thread moaning that he has no gas due to a fault and as the pipe outside someone else's house it couldn't be dug up and repaired because of them complaining.


    Seriously OP, get on with your life.
     
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  13. blue max

    blue max
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    So, perhaps one morning? You really want an apology for that? If it went on all week, I could understand you wanting it stopped, but for something that has already happened?

    I'm not sure I've ever had an apology from a utility company for whatever reason, but understand they are trying to keep the services in a state of repair for the benefit of everyone.

    Not sure you posted for advice really, but to get it off your chest. I do think that is the best policy and then put it behind you.
     
  14. its_all_Greek

    its_all_Greek
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    Yes OP you silly man you should allow utility companies to do whatever they like as long as they maintain supply to your house!!

    Was this an emergency Job that could not wait an hour to start when they wouldn't have been breaking local council rules? = No they wouldn't dug up the road on Wednesday and then waited until Saturday to complete.

    Was 7am Saturday chosen so there was minimal disruption to to their customers? = possibly but did they have permission to start work before 8am in non emergency situations?

    Did they have plenty of time to letter drop and knock on peoples doors to let they know that On Saturday at 7am they would be doing this work and there was a possibility of loss of supply (if that was the case)? = Yes infact they have a duty of care to do so.
     
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  15. MSW

    MSW
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    Hi, The way I read you comments above is that you are belittling and mocking of my opinion on this matter.

    That said, this may not be the case so, could you just confirm if it was your intention to mockingly belittle my opinion?

    I will unreservedly apologise now if I have misread or taken your comments in a way that you did not intend.

    Thank you and await to hear
    Mark
     
    Last edited: Oct 8, 2017
  16. Cocksure

    Cocksure
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    To be fair to the utility company, it's quite likely that a letter was sent out as it's clear that it wasn't an emergency (you don't put barriers up x days beforehand when it's an emergency)

    The trouble is though that the letters are just made out to the household and have no address on them (standard letter used and edited as needed), so it's very easy to think it's just junk mail and bin it without looking at it.

    Not saying that it did happen here, but it is a possibility is all. Equally it's just as possible that they didn't, it's almost impossible to prove either way.
     
  17. MSW

    MSW
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    Mind you, my point here was more around the time of noise 7am as opposed to any advanced warning of the disruption or not.

    Even I had been given advanced warning of the works I would still have been unhappy about 7am disruption.

    Although, as blue max said (I didn’t really recognise this at the time) my post was venting frustration

    Rdgs
    Mark
     
  18. Cocksure

    Cocksure
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    7am on a weekend is horribly early, no question about that. And is certainly grounds for a vent. :laugh:

    Why not just give the company a ring tomorrow and find out why they start so early, if they give a valid reason everyone is happy, if they don't then you know that you are justified in taking it further. :)

    The water companies are usually pretty conciderate on such matters, however I have known electric work to be less so and have a more Calverley approach to others inconvenience (Imo)
     
  19. MrSossidge

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    Contact the Highways department of the council. The council are usually responsible for the minor roads in built up areas whereas Highways Agency are responsible for major routes.

    Roadworks would be planned through the council so if you complain to them then they can say 'eh, morrisons, why are you digging up roads at 7am' but if you go to Morrisons they'll be like 'jog on mate'. I reckon. Or not.
     
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