NOCHEX fees

Discussion in 'Movie Forum' started by taimur, Jun 6, 2004.

  1. taimur

    taimur
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    I see nochex are changing their fees. Instead of charging for loading and removing money, they're now charging a receiving fee (20p per transaction and 2.6% of the received amount). There's also a fee for withdrawing less than £50.

    I'm a little annoyed with this change without consultation, though I realise they're well within their rights to do this.

    Is everyone else happy with this?
     
  2. nabby

    nabby
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    I thought the fees only applied to credit card transactions and not debit cards? Or did I read their email notification incorrectly?
     
  3. Daneel

    Daneel
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    I hope you misread that taimur as that removes the main benefit of nochex over other forms of online payment.
     
  4. Indiana Jones

    Indiana Jones
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  5. nabby

    nabby
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    You're right :(

    What a daft move, imho. Like for many other people, NC was a great option for me cos it was so cheap for multiple small transactions!
    I'll have to look at the alternatives suggested in that greenroom thread, I think...
     
  6. Daneel

    Daneel
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    Oh well, back to bank transfers for me.
     
  7. DJW

    DJW
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    Oh yes....greed wins again :mad: . Best to contact NOCHEX & cancel account, stating recent price hikes as reason. It's the only way to get the message across.
     
  8. Simon6776

    Simon6776
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    Always used PayPal myself. Never had any problems. I do have a NOCHEX account, but I've only ever used it the once. I may well cancel the account, to show solidarity.
     
  9. chris110

    chris110
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    Im exactly the same Simon, only used nochex once because they charged £1 just to load it with money which i thought was a bit steep. Used paypal lots of times though no prob.
     
  10. taimur

    taimur
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    There's a section within nochex where you can contact them. Should we come up with a complaint message and all send them a copy to say we're unhappy with their decision?

    eg:
    -----------------------
    Dear Nochex, I am very unhappy with the decision to charge for receiving nochex. One of the advantages of nochex over paypal and other internet payment schemes was the charge for uploading and downloading money and the free transfer of nochex from one user to the other. If the decision is not overturned, I shall be closing my nochex account and will start using paypal preferentially, as I will see no significant benefit to nochex over paypal.

    Yours sincerely

    ----------------------

    If the feedback should be written differently, in a way that would encourage nochex to reverse their decision, I'd be happy to send a better letter to them via their "contact us" link within their website
     
  11. Unlight

    Unlight
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    How do you go about actually cancelling your account?
     
  12. Simon6776

    Simon6776
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    I'm not sure that issuing them an ultimatum, threatening to close our accounts would be all that effective. I think we should just tell them we are closing, for the reasons outlined, and do it. If they change their minds, you can always open a new account if you want to.
     
  13. Simon6776

    Simon6776
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  14. taimur

    taimur
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    Good point, Simon6776. We should just leave feedback, remove all the money from our accounts (ie "close" the account!) and if they change their mind, then we can start using them again! I suppose if they still have our e-mail addresses, we'll still be on their mailing list to receive any updates on whether they have decided to change their policy.
     
  15. Simon6776

    Simon6776
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    I've just sent my feedback, with the comment:

    "I am very disappointed with your new pricing policies, and will not be using NOCHEX in the future, while these policies remain."

    On the next page, it says:

    "Your query/application has been submitted to the relevant department. We aim to answer your query within 2 working days.

    If there is a delay in our response then please DO NOT re-submit your query/application as this could result in a further delay!

    Click here to return to the Homepage."


    I wonder if they will bother to reply, given that I've only ever used them once! :devil:
     
  16. taimur

    taimur
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    I sent this (plagiarising some of your message!):

    Dear Nochex, I am very unhappy with the decision to charge for receiving nochex. One of the advantages of nochex over paypal and other internet payment schemes was the charge for uploading and downloading money and the free transfer of nochex from one user to the other. I shall not be using nochex while the new pricing policy is in place.

    If I hear anything, I'll let you know.
     
  17. rOAdeh

    rOAdeh
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    gah just clicked back and lost my reply :/

    basically said that i closed my account with them and used the new fees as a reason, which is a shame cos i was literally planning to use them as my payment method of preference in a large clear out im having in a few weeks time.

    what other methods are there to pay - people mention fastpay and eggpay but i genuinely dont know anyone who uses them... certainly the main 2 were nochex and paypal and i now hate both of them :mad:

    looks like its back to cheques and bank transfers for me atm.. :/
     
  18. taimur

    taimur
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    with cheques, though, there's a postage fee. At least with bank transfers, many of us can do that on line, with internet banking, and the cost of internet access for the short time on line to make the transfer is probably quite low.

    how do fastpay and eggpay work?
     
  19. rOAdeh

    rOAdeh
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    taimur : don't really know much about either - just a name that's been bandied about, am sure a quick google will answer your questions.

    Just got a reply from NoChex:

    It's fair to say that i can see that something must change if using credit cards brings about increased costs and they are still cheaper than Paypal but as far as i'm concerned (and i'm many other people are too), i don't need nor want a credit card for Nochex, nor do i want it to try and be Paypal. Nochex had it's own strengths (as have been listed above) and i just hope that enough people have complained to make them change back :/
     
  20. dynamic turtle

    dynamic turtle
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    Don't know why anyone uses PP or nochex, actually. My internet bank allows me to directly credit an account & clear it within 3 working days. OK, there's no comeback or seller/buyer "protection" (laughs). Also, it takes about 4 years for PP withdrawals to clear! Customer service with both firms is useless and slow, compared to my online bank (whom I can actually call & speak to!).

    Oh, and NO CHARGES either (apart from the complete lack of interest on my current account :) )

    With PP & other online money transfer fees now mixing into seller's P&P, eBay will be more expensive, slower and less transparent.

    Makes Microsoft look like a charity......

    DT
     
  21. dynamic turtle

    dynamic turtle
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    Oh, and I've always had problems using NOCHEX in terms of sending/receiving money etc. No-one uses natwest fastpay so I closed the account last week. Will probably close NOCHEX soon.

    DT
     
  22. taimur

    taimur
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    I suppose the only thing about bank transfers is that some people will be unwilling to give out their name, sort code and account number.

    I think as a compromise, I'll use nochex to send other people money, but won't accept it myself as a form of payment.
     
  23. Simon6776

    Simon6776
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    I wondered that, but a person's name, bank sort code, and account number are on every cheque issued, so there's no significant security risk in sending those details online (please, someone correct me if I'm wrong).
     
  24. NicolasB

    NicolasB
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    There is a lot to be said for using a credit card to pay for things - that way if the vendor turns out to be fraudulent, you can get your money back.
     
  25. taimur

    taimur
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    NicholasB: I think it's a lot easier to get your money back if the charge on your credit card for an item is greater than £100. For this, you can sue your credit card (so they always refund you).

    For costs less than £100, you have to try and sue the vendor, so the credit card company will help, but the CC will not be liable.

    This is as far as I understand the situation
     

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