First off,I have IDNET who are usually pretty good.
Unfortunately over last few months my download speeds have been hovering around 340 kbps whereas I should be capable of up 8mb according to BT tests done on my line.
However,my ISP reckon that my line is capable of of a maximum of 572kbps and this borne out by the speed tests I've done myself.
IDNET say there is nothing they can do and no way can I get a better download speed than 572kbps.
I am only 3kms from the exchange near Bradford.
Having taken the matter up with BT,they have tested the phone line which serves only 1 telephone/fax set and my broadband and they say there is NO problem at all with the line.
.All other phones in house are a different line.The interior wiring from master socket to exit through outside wall is only 2 metres maximum.
On advice from ISP I have changed router (new Netgear) and filter and still no improvement...btw I'm plugged directly into the test socket as well!
So I can make no progress with either ISP nor BT as neither say they can help me further.
My thoughts are that the wiring from the master socket to the pole ( 20metres away) is old and faulty (ISP say noise on line) but does'nt cause a detectable phone line fault so BT cant do anything!
I'm completely frustrated by the situation which is made worse by my lack of technical knowledge on this subject!
Any chance anyone can throw any light on what I can do now? How do I get someone from BT to check the wiring since they are'nt my broadband supplier and wont even admit there's a problem?
Thanks in advance for any assistance.
Unfortunately over last few months my download speeds have been hovering around 340 kbps whereas I should be capable of up 8mb according to BT tests done on my line.
However,my ISP reckon that my line is capable of of a maximum of 572kbps and this borne out by the speed tests I've done myself.
IDNET say there is nothing they can do and no way can I get a better download speed than 572kbps.
I am only 3kms from the exchange near Bradford.
Having taken the matter up with BT,they have tested the phone line which serves only 1 telephone/fax set and my broadband and they say there is NO problem at all with the line.
.All other phones in house are a different line.The interior wiring from master socket to exit through outside wall is only 2 metres maximum.
On advice from ISP I have changed router (new Netgear) and filter and still no improvement...btw I'm plugged directly into the test socket as well!
So I can make no progress with either ISP nor BT as neither say they can help me further.
My thoughts are that the wiring from the master socket to the pole ( 20metres away) is old and faulty (ISP say noise on line) but does'nt cause a detectable phone line fault so BT cant do anything!
I'm completely frustrated by the situation which is made worse by my lack of technical knowledge on this subject!
Any chance anyone can throw any light on what I can do now? How do I get someone from BT to check the wiring since they are'nt my broadband supplier and wont even admit there's a problem?
Thanks in advance for any assistance.