Just wondered if anyone had used one of these firms recently, and their experiences? A month ago, my wife opened a sash window in a bar because it was too hot inside, and it slammed down shortly afterwards cracking/breaking 3 metacarpals. The bar in question is currently unaware, it was late, the place was packed and she just wanted to get to hospital ASAP so we've not informed them yet. It also took 2 weeks to get a full diagnoses, and we've been away for the past 2 weeks. Part of me wants to inform them for safety reasons, but I also want to get legal advice before we do. Up until now she's had loss of earning as is unable to work, can't drive, and has had a 2 week holiday in Spain pretty much ruined. I wasn't sure if there was a claim to be had there originally, seeing as she opened the window herself in the first place, but the window had no lock, it had nothing stopping or asking anyone not to open it, and it's quite obviously faulty seeing as it didn't stay up on it's own very long. Feels like a bit of a grey area though, especially since we haven't informed them yet, so thought the no fee route feels the safest. We were away on a short break in this country when it happened. I have annual family travel insurance so maybe that is an option too, but not sure how that affects or weighs up against a legal claim. We've only seen the consultant this morning as a follow up to understand the extent of injuries, hence we're starting this process now. (Had to go private as the fracture clinic appointment never turned up, despite being chased up twice with her GP on return from the short break and the initial A&E visit / x-rays etc. She's since had another x-ray & MRI for the private consultant, and a splint made to enable us to go on holiday - all of which was covered by our BUPA insurance, apart from £35 on the splint). Any thoughts and/or advice would be appreciate. All comments welcome.