No Sound Samsung Tv

sep8001

Well-known Member
Hi

A few weeks ago the sound from my friends TV stopped working. It works fine when watching something from Netflix or YouTube app on the TV, the sound comes out fine from the TV speaker.

However, there is no sound from any of the other devices connected to the TV, like firestick, VM STB. These are connected via HDMI.

He has also tried his sound bar which is connected to the HDMI ARC but no sound comes from that either.

The TV model is UE55HU7100S, any suggestions on what else we can try please to get sound working.

Thank you
 

JayCee

Distinguished Member
Power-cycle the TV first, unplug/switch it off at the power socket, wait 15mins plug it back in and try again. Do the same with the Soundbar.
If no joy ensure the Soundbar HDMI ARC cable is plugged in to the correct HDMI ARC-enabled socket on the TV…it will be printed adjacent to the socket or check the user manual and make sure HDMI ARC is switched on in the TV's audio menu.
 

sep8001

Well-known Member
Power-cycle the TV first, unplug/switch it off at the power socket, wait 15mins plug it back in and try again. Do the same with the Soundbar.
If no joy ensure the Soundbar HDMI ARC cable is plugged in to the correct HDMI ARC-enabled socket on the TV…it will be printed adjacent to the socket or check the user manual and make sure HDMI ARC is switched on in the TV's audio menu.
Thank you, will get him to do the power cycle. The hdmi arc is connected to the correct socket.
 

sep8001

Well-known Member
Power-cycle the TV first, unplug/switch it off at the power socket, wait 15mins plug it back in and try again. Do the same with the Soundbar.
If no joy ensure the Soundbar HDMI ARC cable is plugged in to the correct HDMI ARC-enabled socket on the TV…it will be printed adjacent to the socket or check the user manual and make sure HDMI ARC is switched on in the TV's audio menu.
Thank you @JayCee, the power cycle seems to have done the trick. :thumbsup:
 

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