No sound coming out at all from new yamaha a1060 at all

TJ2365

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I just purchase a new Yamaha receiver A1060 a few days ago from Sevenoak. Firstly, it is working fine from the box. Then, when i turn it back on the other day, the sound is suddenly back in a very high volume. I immediately turn it down. After that, there is no sound at all. I run the test tone, there is no sound too. It seems weird. Do you think it is broken or do i miss something? But it is completely new. How can Yamaha seems easy to damage. It is just about 10 ten days that I just purchase.

Sorry about my English.
Any recommendation I would be very appreciated.

Teerarith
 

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I'd suggest you first try a factory reset. If this still results in no audio then I'd get in touch with the retailer who sold you it to enquire about returning it due to there being a fault with the receiver.
 
I have already done the factory reset and it is still no audio.
I just email to Sevenoak. Hopefully, everything will go smoothly for an exchange.
So sad that I have a faulty product as it would be difficult to get the same model at the moment.
Thanks for your reply anyway.
 

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