I have the 803 and it uses pixelshift as well. I'm a picky one, but after I know what it is (didn't like it in the begining) I don't see the issue as it is a "feature" to prevent burn-in, picture is cropped a few pixels on right or left now and then, as far as I know.Please don't trust Richer Sounds and theirs guarantee... I've got Philips OLED 804 and It's suffering form pixel screen shift.
I'm in contact with them, but they advise it's normal to have screen cropped.
In one word - disaster
As far as I'm concerned it should be invisible for us, and I couldn't find any info on this matter so hard to say is it normal or not.I have the 803 and it uses pixelshift as well. I'm a picky one, but after I know what it is (didn't like it in the begining) I don't see the issue as it is a "feature" to prevent burn-in, picture is cropped a few pixels on right or left now and then, as far as I know.
Is this really Philips work? Though it would be in the panel from LG.
Hi there,As far as I'm concerned it should be invisible for us, and I couldn't find any info on this matter so hard to say is it normal or not.
Could you tell when this happened to you? I have 804 since March and it occurred like a 2 weeks ago.
Have a look here Question - Philips OLED 804 - screen cropped/pixel shift
On the picture is not bad as I can see it with my own eyes.
I posted some pictures, I will be really happy if you can compare it with yours.
I was sorry to read your comments on this thread.
The issue you’re experiencing, consistent with the pictures of your TV you posted on your thread, is indeed actually a feature of the Philips OLED rather than a fault.
You can find more information detailed on page 86 of the user manual which explains that Pixel Shift “constantly shifts pixels position over time to reduce pixel stress. Sometimes pixel shift may result in a small portion (<1%) of picture content near screen edge bring cropped off”.
I hope this provides some reassurance, although if you’d like to discuss this further please do drop me a PM.
Thanks for the reply, although I was sorry to read your further comments.Hi,
This is really confusing then, why your webaftersales service tried to fob me off and didn't read my email properly.
I have explained everything to him the best I possibly could, but he wasn't interested in this and chose to asking me to do something that I already did (change settings, hard reset), which was posted in my email.
I think your customer service should first do some research or read carefully client emails than sending them directly to the manufacturer, because this is the fastest way.
You used to be really good, with bunch of experts not ,,google assistants", that's only my opinion so no offence.
Can you advice then, what's triggers it and why that happened right now not at the very beginning?
Thank you in advance.