There will certainly be an assumption by a lot of buyers that any smart TV will have access to 'everything'.
You have to remember that we're on an AV forum so we're not just Joe Public. People generaly walk into Currys or Argos or Tesco etc look at the screen size and price and that's it. It's only later that they realsie it doesn't cover the streaming services they want/like
I did some research for a relative before he bought his 2020 LGTV. Went to the LG content store to check whether the UK catch up apps we’re available and they were all prominenently displayed on the Homepage! Bought tv from John Lewis and no mention on their website about issues with 2020 LGTVs. I would say that would be basic research!True, but just like every other aspect of life, people should realise they need to do some basic research, and establish what's important to them before making a purchase. It's just like buying a car - we don't all need to understand the finer details of a combustion engine, or clutch mechanism, but we should know want range we want to cover in an average journey, how many miles a year we expect to travel etc, and whether the models we're interested in have Apple CarPlay built-in or not ;-)
Regards,
James.
First time and frustrated poster here ! In July I wondered shall I buy a 2019 model or a 2020 model ?Fired up my new 2020 model and no Catchup services ! LG Support say still don't know when these services will be available. If this was a technical issue I could sort of understand it but its licencing - which is just a matter of money ! So back to Firestick and remote juggling which I had on my 13 year old LG.
Has anybody tried hassling John Lewis (from whom I purchased it) for a refund or recompense as LG Support suggested that I should do and 'nothing to do with LG' !
Not a John Lewis issue sadly, says clearly in the T&C's that smart TV features and available apps are not included in the guarantee. It would also be difficult to prove (if it was) that you were mis-sold on the fact that the tv came with the appsFirst time and frustrated poster here ! In July I wondered shall I buy a 2019 model or a 2020 model ?Fired up my new 2020 model and no Catchup services ! LG Support say still don't know when these services will be available. If this was a technical issue I could sort of understand it but its licencing - which is just a matter of money ! So back to Firestick and remote juggling which I had on my 13 year old LG.
Has anybody tried hassling John Lewis (from whom I purchased it) for a refund or recompense as LG Support suggested that I should do and 'nothing to do with LG' !
Not a John Lewis issue sadly, says clearly in the T&C's that smart TV features and available apps are not included in the guarantee. It would also be difficult to prove (if it was) that you were mis-sold on the fact that the tv came with the apps
Of course, but John Lewis make no stipulation/promises as to what services are available at time of purchase.Your contract of sale is with the retailer, not LG. UK consumer law trumps any warranty.
You can claim that the TV is ‘not fit for purpose’. If you took them to the small claims court the judgement looks at was is a ‘reasonable’ expectation.
You could also check if those services were advertised when you made the purchase. Even if it says something vague like streaming or catch up services - that may be enough to claim false or misleading advertising - but I suspect LG were very careful in their wording (but JL may not have been so careful).
Write to John Lewis - customer complaints. Don’t do it via email and don’t argue with staff in the shop or on the ‘phone.
Layout your position and argument clearly in your letter and ask them to remedy the situation. See what they do. John Lewis are normally very fair.
Regards,
James.
What services are you talking about?First time and frustrated poster here ! In July I wondered shall I buy a 2019 model or a 2020 model ?Fired up my new 2020 model and no Catchup services ! LG Support say still don't know when these services will be available. If this was a technical issue I could sort of understand it but its licencing - which is just a matter of money ! So back to Firestick and remote juggling which I had on my 13 year old LG.
Has anybody tried hassling John Lewis (from whom I purchased it) for a refund or recompense as LG Support suggested that I should do and 'nothing to do with LG' !
What services are you talking about?
The only ones not available as far as catch up services go is itv, channel 4 and channel 5, do they even have one?
bbciplayer was added to the LG cx recently.
The only ones not available as far as catch up services go is itv, channel 4 and channel 5, do they even have one?