I own a Diablo and think the sound quality thorough my Grado PS500es is simply staggering. Unfortunately this is not reflected with iFi s truly appalling customer service
I bought mine used in 'as new'' condition for CeX. Everything was fine until earlier this month when upon removing the blue USB cable, the whole assembly came out with it. Both CeX and iFi refused to honour any warranty . So rather than lose £650 I sent it as advised by iFi for an estimate. I was thinking c £80 tops to resolder a USB socket.The next thing I knew I had a message come through from iFi that I wasn't being charged for labour because the repair was relatively straightforward. Then came the rest of it... they'd gone ahead and repaired the unit at a cost of £306.15. When I queried this I was told I could have tbe unit back unrepaired free of charge. I reluctantly paid. But then the unit came back with no invoice, no service report, the casing was dirty and they hadn't bothered to replace a missing rubber foot on tbe baseplate either. Sorry iFi but YOUR CUSTOMER SERVICE SUCKS BIG TIME.i don't care whether the unit was new or second hand. You are going to want iFi to become a :go to' brand for portable Hifi enthusiasts but all the work of the design, marketing and product departments will go up in smoke if you treat your customers like that ! And my planned iDSD Pro Signature DAC/ Headphone amp purchase for next year is now out and the money will be going elsewhere. Sad to see customer service in this day and age as bad as this.