I have a Denon X4700, this fix is awful.. What am I supposed to do.
Does anyone know if this affects Anthem's new lineup? I'll likely be doing eARC but I'd also like to know whatever I buy can work as it should.
I'll be discussing my options with RS tomorrow and if need be with Trading Standards. I wasn't aware of the problem at the point of purchase, I'm pretty sure RS were, they didn't inform me of the problem.
Once I was aware of it I was assured a fix would be coming, I wasn't expecting another box, another socket needed and having to shift stuff around to accommodate the new box.
At the point retailers continued selling knowing the units had a manufacturing fault, and weren't making buyers aware of it they are liable as far as I can see. If they had made buyers aware it's a different story, I wasn't.
I don't want another box, I bought an all-in-one unit so I could have less cables, not so I could have more forced on me.
I'd suggest people talk to their retailers and manufacturers about returning units, they have a fix but don't want to bear the cost of returns and repairs. If they didn't want that, they should have stopped sales of units when they were aware of the problem. My unit certainly didn't come with anything letting me know there was a manufacturing fault.
I find the opposite. A concise, to the point e mail addressed to the CEO will end up in his executive team's inbox, and response to e mail tends to get measured. And what gets measured gets done.Provide a reason why the mitigation is not acceptable to you and ask your reseller for a refund or equivalent product that doesn't carry the same defect. If the reseller won't accept liability, then you could appeal directly to Denon.
I always find that a proper written letter, sent in the post gets far better results than emails when dealing with anything like this. It tends to land on the desk of someone who can actually do something about it...
Seems not.i wonder if Yamaha will do something simliar
sure......I mean, if ppl were testing those 2.1 capabilities with signals that fall under those specifications and it didn't work for all of them then how the source can be wrong? If they are sure that it is the source they would not move a finger for this.What I'd like to know is if the line about this box delivering "corrected signals" is true, they are making it sound like the AVR is correct and the source is wrong. If this is the case (and I'm not sure it is) then there could be better/smaller third party solutions than this chunky box.
That's really helpful, I might try to go down this route then, especially since seeing this news:Under the Consumer Rights Act 2015 a consumer has up to 6 years to bring a claim against the seller that from which it bought a defective item.
If a claim is brought after 6 months the purchaser has to establish that the fault existed at the time of the purchase. In this case, as the manufacturer (Denon) has openly acknowledged that a product defect exists this is already established.
I think the real issue here though is that, after 30 days, a seller is entitled to resolve the defect with a repair or replacement product rather than a refund. The key legal question here is therefore is an add-on box like this sufficient to constitute a repair of the product supplied? I would strongly argue that it is not sufficient as the AVRs should have been returned and re-chipped.
In short, if you're not happy with this box as a solution then you should contact the retailer you bought it from and request a proper repair or a full refund, quoting your rights under the CRA 2015.
Which? has a good basic guide to CRA 2015.
From online shopping problems to unfair terms contract terms, sometimes you need to know more about consumer law than you'd probably like. Our guides can help.www.which.co.uk
Full legislation is here.
The name is almost as big as the unit, the SPK618 HDMI adapter. Thank goodness I staved off buying either the 8500 or the SR8015 a while ago. I would not be a happy man with that arrangement.
Apart from the reasons I gave on the other posts regarding me wanting to replace my present AV amp one of the others, which I hadn't mentioned, was to reduce my cabling at the back and with this you have extra cabling. One which goes into the unit and other one to plug the thing into a wall socket and then place it somewhere, probably where the sun very rarely makes an appearance. No thanks.
Returned it within the 30 day period or outside it?I returned mine to Richer Sounds. Interestingly the first guy I spoke to said it was outside of the return window but then the next time I called he was on holiday and the guy I spoke to then organised the return without issue.
Intrigued as to what this box is actually doing to the signal.
The SPK618 adapter takes an HDMI input signal from the gaming source and delivers the corrected HDMI data to the AVR, thus remedying the error and allowing a 4K/120Hz or 8K/60Hz signal to pass.