Hello! (And hello to anyone from Sky if they actually do follow up calls and bother to read on here). If you read the Sky+ forum at Digital Spy, this is the same rant and plea I've posted over there, so save yourself the pain if you've already offered help over there! Thanks. I'm a new Sky+ customer. I ordered on the 31st August. I phoned and asked in advance for a Pace PVR3 if possible, as I was worried about reports of noisy/problematic Amstrad units. "No can do, Sir" I was told. (Although others seem to have had more success with this request), "but you will get a PVR3, I'm sure".... Anyway, the installers arrived, and after fitting the dish to my roof and wiring up as requested (they were good, although one of them had a very scary ladder technique!), and fitted my new Amstrad PVR3. It seemed OK, but they were in a rush, showed me "this is the help channel, watch this and it'll show you how to use it", and off they went. Anway, after they had gone I thought the box was a bit "clicky", but as the day wore on it became more and more annoying. I sit 11 feet away from my TV and Sky+ boc, and all I can here is "tick tick tick tick tick tick" from the hard drive. So I called today (about 40 mins on hold) and spoke to 3 people, before being told to switch it off for 10 mins and they'd call me back. About 25 mins later I get a call, and I say it's still clicking (and it is). I've had other people walk in the room and I've simply said "can you hear that" and they've all gone "click click click click"..... Anyway, after checking I was in warranty (do people no listen to you?!) and saying yes I was, she decided she'd not have to call me back again, but could book a service call. I explained my experience (once again, for the fourth time) on here and avforums.com etc. and that the Amstrads do seem to be somewhat prone to this, but everyone with a Pace PVR3 seems happy enough. Could they arrange a Pace PVR3 please? I was told "no", it's just down to pot luck. i was also then told (when I started to get annoyed, over an hour of my day spent on this) that I would probably get a PVR2 as "that's what you paid for". Well, I was getting nowhere, so I've said I'll probably call back later and cancel. I really want Sky+, but my experience is seriously bad. A really noisy box and extremely poor customer service have almost put me off after only a day as a customer! Can anyone here help? Is there a better way to reach someone who might actually be able to help? Does anyone know a name of a friendly tech or customer support person?! It seems pot luck if you get someone prepared to help or not, and I really DO want Sky, but I really don't want the sound an erratic click coming from the region of my TV set, it's driving me mad!