AlienLoveChild
Novice Member
Hey guys,
Not sure if you can help. I got a new PS5 last week. The controller has had a couple of instances where in the main menu screen I cant move the icon downwards. Each time I press down on the d-pad or stick it flicks right back up to the top. Each time I have had to do a hard reset on console and controller to make it go away. It works fine in the log in screen where I can move up and down just when I go into the main front screen to select a game I get it occasionally happening.
Tried calling PS5 support and each time its 'call back another time' and the website support is useless it just says 'try and find a solution in our library'. Pretty shocked at the level of customer support.
Any recommendations?
Thanks!
Not sure if you can help. I got a new PS5 last week. The controller has had a couple of instances where in the main menu screen I cant move the icon downwards. Each time I press down on the d-pad or stick it flicks right back up to the top. Each time I have had to do a hard reset on console and controller to make it go away. It works fine in the log in screen where I can move up and down just when I go into the main front screen to select a game I get it occasionally happening.
Tried calling PS5 support and each time its 'call back another time' and the website support is useless it just says 'try and find a solution in our library'. Pretty shocked at the level of customer support.
Any recommendations?
Thanks!