New PS5 - controller going occasionally crazy


Novice Member
Hey guys,

Not sure if you can help. I got a new PS5 last week. The controller has had a couple of instances where in the main menu screen I cant move the icon downwards. Each time I press down on the d-pad or stick it flicks right back up to the top. Each time I have had to do a hard reset on console and controller to make it go away. It works fine in the log in screen where I can move up and down just when I go into the main front screen to select a game I get it occasionally happening.

Tried calling PS5 support and each time its 'call back another time' and the website support is useless it just says 'try and find a solution in our library'. Pretty shocked at the level of customer support.

Any recommendations?



Distinguished Member
Drift on the sticks has been pretty common on the dualsense controllers but with yours being new I doubt it's that unless it's a preowned console?

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