Alps
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Guys, I must be the most unluckiest person on the face of this earth! I received my new sofas from Next on Thursday, but one of them has a fairly large but relatively faint stain on it. I've attached pictures, but after taking this picture we noticed the stain is actually triple the size of what is shown on the photo. It's barely visible, but it's there. The total cost of the sofas was around £2,000.
I emailed Next and considering all that everyone is going through, they were shockingly quick to reply. The apologised and due to the stain and feet reason mentioned below offered to refund 20% for the stained sofa and 10% for the me to get someone else to fit the feet. In total we'd receive approximately £350 refund.
As the stain is so faint and on a part of the sofa where no one will ever see unless they sat on the floor and looked very very closely, is this a reasonable offer from Next?
They have also offered to have the sofa collected and replaced with a new one, but this will take another 3 months at least. My thinking is that even if they did replace the sofa, they would have to offer some kind of compensation for the inconvenience, wouldn't they? I wouldn't say the delivery situation of them not being able to bring the sofas in is inconvenient. That is absolutely understandable. But the fact they delivered defective sofas without the necessities for me to be able to fit the feet is inconvenient. Thankfully I delayed having someone pick up my old sofas as had that inkling something would go wrong!
The full story: Having waited 30 years for new sofas (a very very very long story as to why I waited so long), and after much bickering and arguing with the missuz about what style, material, size etc to get, I finally ordered sofas from Next 3 months ago.
Then finally, I got an email last week saying they would be arriving on the 25th. But on the day, due to all that's going on around us, I got a call from the delivery guys to say they'd just been informed that they couldn't bring the sofas into the house nor fit the feet on. They said they were happy to take them back and have them delivered at another time. I asked how difficult it would be to fit the feet to which they said I'd only need to screw them on. Phew! I'm horrific at DIY but I am able to screw stuff on!
So me and a friend bought the sofas in. But upon opening the large sofa I noticed the stain mentioned above. Then after opening the box for the feet, they were not screw on but needed to be drilled in. The instructions say there is a template on the base of the sofa to line up the feet, but the template is not on any of the sofas.
Decisions decisions, so need some advice from you sensible guys please.
The stain! It's actually triple the size than what's shown, but the same faintness.
Instructions to install feet:
But no template on the base of the sofa!
I emailed Next and considering all that everyone is going through, they were shockingly quick to reply. The apologised and due to the stain and feet reason mentioned below offered to refund 20% for the stained sofa and 10% for the me to get someone else to fit the feet. In total we'd receive approximately £350 refund.
As the stain is so faint and on a part of the sofa where no one will ever see unless they sat on the floor and looked very very closely, is this a reasonable offer from Next?
They have also offered to have the sofa collected and replaced with a new one, but this will take another 3 months at least. My thinking is that even if they did replace the sofa, they would have to offer some kind of compensation for the inconvenience, wouldn't they? I wouldn't say the delivery situation of them not being able to bring the sofas in is inconvenient. That is absolutely understandable. But the fact they delivered defective sofas without the necessities for me to be able to fit the feet is inconvenient. Thankfully I delayed having someone pick up my old sofas as had that inkling something would go wrong!
The full story: Having waited 30 years for new sofas (a very very very long story as to why I waited so long), and after much bickering and arguing with the missuz about what style, material, size etc to get, I finally ordered sofas from Next 3 months ago.
Then finally, I got an email last week saying they would be arriving on the 25th. But on the day, due to all that's going on around us, I got a call from the delivery guys to say they'd just been informed that they couldn't bring the sofas into the house nor fit the feet on. They said they were happy to take them back and have them delivered at another time. I asked how difficult it would be to fit the feet to which they said I'd only need to screw them on. Phew! I'm horrific at DIY but I am able to screw stuff on!
So me and a friend bought the sofas in. But upon opening the large sofa I noticed the stain mentioned above. Then after opening the box for the feet, they were not screw on but needed to be drilled in. The instructions say there is a template on the base of the sofa to line up the feet, but the template is not on any of the sofas.
Decisions decisions, so need some advice from you sensible guys please.
The stain! It's actually triple the size than what's shown, but the same faintness.
Instructions to install feet:
But no template on the base of the sofa!