New LG TV - No sound on start up from Sky box?

BigDarbs

Novice Member
Hi, I have an LG Smart TV (UK6400PLF). When it is initially turned on there is no sound from the Sky box, on the HDMI input.

If I turn the Sky box off, to standby, then turn it back on again I get sound from the TV. Clearly it can't be a problem with the lead as I wouldn't get sound at all.

Does anyone have any thoughts how I can get the TV to fire up with sound from Sky?
 

dts

Well-known Member
What sky box so you have? Sky + HD or sky Q?
 

JayCee

Distinguished Member
Try rebooting the TV and Sky box by unplugging them from mains power, plug them both back in, wait 2 minutes and then switch on.
 

BigDarbs

Novice Member
Try rebooting the TV and Sky box by unplugging them from mains power, plug them both back in, wait 2 minutes and then switch on.
Thanks for this, but I have just tried it with no luck. It all boots up, with picture from Sky but no sound, if I turn the Sky box off (onto standy) then back on I get picture and sound.
 

JayCee

Distinguished Member
Go into the Sky box sound settings and change it from “Dolby D” to “Normal”
Don’t forget to save the setting.
 
Last edited:

dts

Well-known Member
20190914_100228.jpg

Try these settings.
 

dts

Well-known Member
20190914_100348.jpg

And these for sound settings HDMI audio output want to be on stereo instead of Dolby digital unless you have it connected to a av amp or soundbar.
 
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