jassco
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Since moving over to BT (and using the homehub 5) we've been having lots of issues with our broadband. Some of these are external that I can't do much about other than complain (eg frequently dropped internet connection), however we're also having multiple problems with the network whilst the internet is connected. I've only noticed in on some devices listed below, but due to its infrequentness I don't doubt it's all devices.
Our system includes:
Office computer (wired via homeplug)
youview box (wired via homeplug)
two mobiles (wireless)
two laptops (wireless)
bedroom tv (wireless)
The problem is that the devices lose internet connection for about 30 seconds, but they still think they're connected to the network. If I try and access the router via a browser, it doesn't even connect. Most of the time, they just start working again but sometimes they need restarting. The strange thing is that it's only ever one device at a time, eg I can be watching netflix on the youview box and my mobile phone will stop accessing the internet. It also happens most frequently on the wired connections.
I suspect that the router is dodgy but BT customer services are worse than useless. Am I likely to be right, and if so can anyone recommend a decent one that's a reasonable price (~£30)?
Our system includes:
Office computer (wired via homeplug)
youview box (wired via homeplug)
two mobiles (wireless)
two laptops (wireless)
bedroom tv (wireless)
The problem is that the devices lose internet connection for about 30 seconds, but they still think they're connected to the network. If I try and access the router via a browser, it doesn't even connect. Most of the time, they just start working again but sometimes they need restarting. The strange thing is that it's only ever one device at a time, eg I can be watching netflix on the youview box and my mobile phone will stop accessing the internet. It also happens most frequently on the wired connections.
I suspect that the router is dodgy but BT customer services are worse than useless. Am I likely to be right, and if so can anyone recommend a decent one that's a reasonable price (~£30)?