Netflix and Amazon Prime sound problems from soundbar

wcwcwc

Member
Does anyone have sound problems on the soundbar with the Netflix and Amazon Prime applications? I have sound from the soundbar when I watch TV, PS4, Android Box, DVD and USB files ...
When I turn on the Netflix and Amazon Prime TV apps, I get no sound.
I have a Philips 50PUS7805 TV and the LG SJ3 soundbar ...
 

Timmy C

Distinguished Member
It's not clear from your post where the apps are running from but do they have individual sound settings? If so is it possible you have them set for DD+ with a soundbar that doesn't decode DD+?
 

wcwcwc

Member
Hi, there are running from TV apps... It's very strange..
In netflix and amazon prime trailers, i have sound by soundbar
 

Timmy C

Distinguished Member
Hi, there are running from TV apps... It's very strange..
In netflix and amazon prime trailers, i have sound by soundbar

That backs up what I originally suggested. If the trailers are playing in stereo while everything else is trying to put out DD+ then you won't get sound if you don't have a DD+ soundbar. Try and find settings to switch to stereo and all should work.
 

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