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NEFF C18MT37NOB combination oven & microwave touch display unresponsive

shaz4473

Novice Member
Hi, hoping that someone can help as I have moved into a propery at the end of August and the previous owner redid their kitchen in 2015 and fitted 8 Neff products. One of which I am having intermittent problems with as since moving in the oven / microwave touch display is unresponsive at times and no matter how I press the on button it can take quite some time for it to kick into life. After that sometimes it won't change the type of heating.
Although the item was purchased in 2015 the property has been empty for a year so the oven has only had been used for less than 2 years so I am very disappointed to be having this issue.
Neff said that it was not a known problem and it would be a callout charge of £99 plus any parts required.
Wondering if anyone can advise on what sort of cost this might be or if it is worth contacting Neff again to try and get some sort of goodwill gesture if it is a common problem? I have seen online other model numbers mentioned with the same problem.

thanks
 
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