I ended up having to walk away they are on to this and will fight back.
Hi Nick,If you send me your email address via the 'conversation' private connection, I'll send you the docs. Although i assume it's out of warranty as over 1 yr old as this problem was present when it was sold I believe you would still have a legal case as the unit is not fit for purpose.. Nick
Iam in process of dealing with Neff ( Catherine Walsh)Hi Nick0207 many thanks for your forum posts on this topic. I came across the info on the forum when i have become frustrated that our Neff Microwave/Oven would not cook popcorn and the second bag i put in after cooking the 1st didnt even cook 25% of the corns which got me thinking whats wrong with this very expensive microwave that doesnt do what a £99 cheap microwave could do.
Are you able to send me some of the info/letters you have with Neff as i am keen to follow this up as it is unreasonable to pay £1000 for a microwave that cant output more than 600Watts for over 2mins.
I cant start a conversation as i have only just joined this forum.
For that matter if any other members have this information from Nick i would be grateful if you could pass it on?
In the setup menu:-I hate the fact that it blows cold air for 5 mins after every use not matter how long I use it
As above, turn off 'Dry Microwave' in the settings menu.However, my more pressing problem is that, even though set to microwave only, the outer element also heats up. This has caused many a burn when removing food and also means that the receptacles get hot and oven gloves are needed to remove items from oven. Has anyone else experienced this?