jjamm
Novice Member
Hi All, Please can someone give me some advice on canceling/moving to a new broadband provider.
Unfortunately my partner has just passed away and I'm trying to cancel his broadband contract with Supanet, who he has been with for 5years.
When I called yesterday they mentioned that the line would be ceased and a fee of £35 would be charged. It wasn't till I spoke to my daughter that she explained that if/when I do get a new provider that it wouldn't be straight forward to change provider, that they would probably have to send an engineer up to reconnect the line (which will probably take forever due to covid restrictions) and would cost more then the said fee.
I contacted Supanet again. They have managed to stop the pending action and have signed me up to a 24 month contract of £22.99pm. Tbh I would rather leave them and possibly find a cheaper deal else where.
Basically I'm asking , if I could still move to a new provider within the 14days cooling off period from Supanet and would it just be the case of moving the line over without a cease fee, making it as straight forward as possible?
Thanks in advance!!!
Unfortunately my partner has just passed away and I'm trying to cancel his broadband contract with Supanet, who he has been with for 5years.
When I called yesterday they mentioned that the line would be ceased and a fee of £35 would be charged. It wasn't till I spoke to my daughter that she explained that if/when I do get a new provider that it wouldn't be straight forward to change provider, that they would probably have to send an engineer up to reconnect the line (which will probably take forever due to covid restrictions) and would cost more then the said fee.
I contacted Supanet again. They have managed to stop the pending action and have signed me up to a 24 month contract of £22.99pm. Tbh I would rather leave them and possibly find a cheaper deal else where.
Basically I'm asking , if I could still move to a new provider within the 14days cooling off period from Supanet and would it just be the case of moving the line over without a cease fee, making it as straight forward as possible?
Thanks in advance!!!