MarcBSounds
Established Member
I bought a 55" Q700T 8k TV around Sept '20. The screen went dark last week, no image at all but the backlight is still working.
I arranged a Samsung repair rep to come out, who has just contacted me and informed me they cannot repair that TV due to no parts available, on a 2020 TV?
Just received an email from Samsung stating "Unfortunately, we were unable to repair your device. We will be in touch soon to discuss your options." which I'm assuming they wish to do a return with new TV.
Samsung current line up doesn't have a 55" 8k TV. I can only fit a 55". So they will prob be offering me a 4k , which I sold a perfectly fine 49" KS7000 to get the 8k.
So this leaves me with a dilemma.
I may be able to get the same TV , which they themselves stated they can't fix any more due to parts should something go wrong.
I can't get a 2021 model due to them not doing 8k 55" models.
I don't wish to go back to a 4k screen after just selling a KS7000 4k screen, which I would have just saved my money and kept if the 8k wasn't available.
Where do I stand in getting a refund or credit note from the store (Box) so I can say exchange for the new 55" 8k LG Nano 96?
Anyone been in a similar circumstance and know what they're allowed to offer?
thanks.
I arranged a Samsung repair rep to come out, who has just contacted me and informed me they cannot repair that TV due to no parts available, on a 2020 TV?
Just received an email from Samsung stating "Unfortunately, we were unable to repair your device. We will be in touch soon to discuss your options." which I'm assuming they wish to do a return with new TV.
Samsung current line up doesn't have a 55" 8k TV. I can only fit a 55". So they will prob be offering me a 4k , which I sold a perfectly fine 49" KS7000 to get the 8k.
So this leaves me with a dilemma.
I may be able to get the same TV , which they themselves stated they can't fix any more due to parts should something go wrong.
I can't get a 2021 model due to them not doing 8k 55" models.
I don't wish to go back to a 4k screen after just selling a KS7000 4k screen, which I would have just saved my money and kept if the 8k wasn't available.
Where do I stand in getting a refund or credit note from the store (Box) so I can say exchange for the new 55" 8k LG Nano 96?
Anyone been in a similar circumstance and know what they're allowed to offer?
thanks.