ykhan16
Novice Member
Hi guys,
Just wondering if anyones got any experience of getting their out of warranty plasma repaired with the Sale of Goods act. My Pioneer is approaching 2 years old (but only had the 1 year warranty) and its developed a fault (permanant horizontal black line around 2/3 up the screen).
I've arranged for an engineer from a pioneer service centre to pay me a visit (£70!) and also contacted the retailer (beyondtelevision) by email quoting the sale of goods act in that i should expect help with repair given the cost of the screen. The manager himself replied with the following;
"I have received your e-mail regarding your Pioneer Plasma screen, which you purchased on the 18th May 2006. Please may I sympathize with your situation, regarding the problems you are experiencing. Unfortunately as you will be aware the set does only come with a twelve month parts & labor warranty. Any repairs out side the manufacturers warranty period would be deemed as chargeable.
From your position regarding the Sale of Goods act, I have contacted trading standards to clarify the situation. As the set is now over a six month period from your delivery date, the onus would lie with you to prove, that the fault has occurred due to the set being of un-reasonable quality, now requiring a chargeable repair.
The next step would be to contact Pioneer customer services, to try and obtain help with the situation. The direct number for customer services is 0870 600 1539."
If anyone's got any suggestions on how I should proceed from here i'd be extremely grateful!
Just wondering if anyones got any experience of getting their out of warranty plasma repaired with the Sale of Goods act. My Pioneer is approaching 2 years old (but only had the 1 year warranty) and its developed a fault (permanant horizontal black line around 2/3 up the screen).
I've arranged for an engineer from a pioneer service centre to pay me a visit (£70!) and also contacted the retailer (beyondtelevision) by email quoting the sale of goods act in that i should expect help with repair given the cost of the screen. The manager himself replied with the following;
"I have received your e-mail regarding your Pioneer Plasma screen, which you purchased on the 18th May 2006. Please may I sympathize with your situation, regarding the problems you are experiencing. Unfortunately as you will be aware the set does only come with a twelve month parts & labor warranty. Any repairs out side the manufacturers warranty period would be deemed as chargeable.
From your position regarding the Sale of Goods act, I have contacted trading standards to clarify the situation. As the set is now over a six month period from your delivery date, the onus would lie with you to prove, that the fault has occurred due to the set being of un-reasonable quality, now requiring a chargeable repair.
The next step would be to contact Pioneer customer services, to try and obtain help with the situation. The direct number for customer services is 0870 600 1539."
If anyone's got any suggestions on how I should proceed from here i'd be extremely grateful!