Can anyone help? I need (if possible), the actual number for Barclays Castlepoint (Bournemouth) - the number Barclays supply on their website puts you through to their national call centre who know absolutely nothing about the issue I need to speak with them about (primarily as a result of the total incompetence of the branch in question). For those wondering what this is about (and also for anyone thinking of banking with Barclays), here's a brief summary of events:- A month ago today, I paid a cheque into my account for £600. I waited for the clearing period, then used the money to pay off a credit card (the cheque was payment for some items purchased for an organisation). Several days later, I received a letter from Barclays stating that during the clearing process the cheque had been lost - no real problem as they stated that provided the money had been debited from the payee's account (something they would confirm manually), it wouldn't affect the payment. To reassure myself, I checked with the payee who confirmed that the cheque had been debited as expected prior to it clearing in my account. No problem you may think... However, 3 days later I received a further letter from the bank enclosing the cheque stating that payment had been refused and that as a result, the money had been debited from my account The money was not re-credited to the payee. So began the fun. Barclays are stating that the cheque wasn't honoured and that NatWest (payee's bank) are at fault for not re-crediting the money (clearly missing the point in that if the cheque had bounced, the money would never have been drawn in the first place ). NatWest claim that the cheque was paid and that Barclays have messed up - something i'm inclined to believe given that there was absolutely no reason for the cheque to bounce in the first place (there was more than enough in the way of cleared funds to cover the transaction). I've spent hours in the bank over the last 2 weeks trying to get an answer as to where the money is, yet nobody seems to have a clue. I was promised it would be dealt with by today when I went in on Monday but once again, nothing has happened. Head Office say it doesn't even show on their system! Oh, and to rub salt into the wound... the telephone number I was given for my branch is a fax machine (Apologies for the rant ) K.