My 10 months old Tosh DLP TV got a problem so I called Gultronics (where I bought it on the web). They arranged a repair company to visit my house. Then the fun started. Gultronics refused to pay 70 quid callout charge to the repair company. Toshiba told Gultronics that Gultronics is responsible for the callout charge, but Gultronics just refused to pay it, saying that they arranged callout only on behalf of customer(me)! There was no mention of callout charge from them until I heard about the row. When I called them to report the problem, they just said "we will send you an engineer." They should have mentioned callout charge at that stage if they wanted me to pay for it, but they didn't. The TV is under warranty btw. 2nd visit was needed to fix the TV but the repair company won't come again unless they are paid for the 1st callout charge. (2nd callout was offered free) In the end, I had to pay it to fix the TV. The repair company said Gultronics was disgusting. Toshiba granted 1 year extended warranty to me as a compensation. How can I get money back from this naughty retailer and punish them?