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Natwest Online Banking Problem

right i agreed to buy 3 items and pay for them via bank transfer but upon trying to pay for them you get a screen saying to put my bank card into my card machine that will generate a secure-code so i can complete the details side of the transfer but upon entering the code the reader generates it comes up on screen number not recognised and it will not finish and it tells you to start again but it still doesnt work and now my card is locked out of my online banking i have got to get a new card off them for the 5th time in 5 months

is anyone else having problems using natwest online banking

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