N-Router

Hi, recently rang SKY to upgrade my old white router to an N one but they wanted paid £35 for it. I advised you're giving it away free to new connections can you not knock some money off... they didn't.

Has anyone got a reduced price/free one while being an existing customer?

J

 

Nope. Tried a couple of times to no avail, although I don't really expect them to give it away either, after all they already gave away a free router when I first signed up.

 

How long have you been a customer? If your out of your 12/18 month contract, just tell them you will leave so you can sign up to a new provider to get a better modem.

Pretty sure they will get one in the post to you.

 

Thanks for the replies been with them since 2009 and have tried the, I'm off to Virgin trick and only thing they offered for a standard router (non N).

Never really had a problem with SKY so no real desire to sling my hook but would like to see customer loyalty rewarded...

 

I managed to get one out of them today, rang cs yesterday and told em my router was faulty (sagem), they said I could have a n router for just £35 lol which I said no I'm not paying, so I emailed Jeremy darroch (CEO) and was ranting that mine has broken and if I don't get a new one I may be forced to look elsewhere for my services. Got a phone call today from an executive at sky and they have posted one out to me by special delivery for free!

 

I did the same 2 days ago but the woman from the exec team told me they had stopped doing the n router as they broke too much!

 

I finally got my N router lots of wrangling and being nice to the people on the phone... BINGO!

Probably spent a couple to 3 hours in total to achieve this but worth it, in the end...

 

Why should you pay for a NEW ROUTER IF ? your old one is broken. Especially if THEY insist you must use there equipment?

 

can anyone confirm if its at all possible to use another router (got an O2 wireless n router) with sky broadband? otherwise i'm going to try the above steps to try and get a sky wireless n router

 

I had a wireless N router from orange which wouldn't work with sky hence the above argument!

 

Yes but you will need to extract the Sky User Name/Password from your existing router first. See the Umpteen threads on these forums on how to.

 

yeah had a search and tried setting it all up so that one router was a bridged to the other, but didn't work. will have a look at extracting user name and p/w now

cheers

 

It's easy and worth it

Having said that, I hate the Belkin Wireless N+ router I bought as a replacement as much as I hated the Sky one so time to buy something I can install Tomato on I reckon.

 

could use some help if possible. cant even find my router model number, lol, just says d-link on it. i had it from sky in may 2011 if that helps anyone.

cheers

 

If it's D-Link then the model number is DSL-2640S.

Have a read of these links which should point you in the right direction.

Mel's Notes: Sky D-Link DSL-2640S Router Password Extractor.

Sky D-Link DSL-2640S Router How To Get Your Username & Password

Any probs reply here and I'll see if I can help out

 

thanks. will have to give this link a go: Mels router plugin version 0.02b - Mels because i have already got the latest 2.04 firmware. unfortunately i use linux as my main operating system, so will dig out a laptop that runs windows in the next hour, install java, and give it a go. fingers crossed

 

just managed to get the user name and password using mel's tool!

is it a case of inputting these into my thomson o2 wireless n router? or do i need to set one of the routers as a bridge?

thanks

 

Assuming that you Thomson router is not locked to O2, connect a PC to it via Ethernet, go to its homepage and run setup. Enter your Sky User Name and Password when prompted.

 

Well unfortunately it hasnt really worked. I managed to connect the thomson router to my windows laptop and access the router page. The only section for user name and password was in the pppoe section so chucked the dlink details in there, but it didnt work.

Then tried plan b, which was to connect the two routers together. I disabled the thomson dhcp server and turned off the dlink wifi and it all worked. Wifi devices found the thomson wifi and my laptop had internet access! Went to change the wifi password using the thomson router page but my laptop couldnt connect to it :-(

So close....!