Steven
Senior Moderator
- Joined
- Feb 1, 2005
- Messages
- 40,833
- Solutions
- 1
- Reaction score
- 9,960
- Points
- 7,144
22/03/2015
Joined Vodafone during one of their Red Plan sales
Rest of March 2015
Spend a lot of time chasing Vodafone morning and evening to port my number from 3. Advised I would be invoking the 14-days right to cancel before it expires! Unexpectedly on day-13 my number is ported after many false dawns. The Vodafone e-forum reports many, many less fortunate customers. Something to do with Vodafone moving to a new system and not listening to engineers who know what they are talking about.
01/04/2015
The first [early] payment was taken by direct debit from my bank account on time
22 May 2015
No payment taken. For some reason my online account reads -£25.16
23 June 2015
No payment taken
28/06/2015
Telephone 191. Apologies given and promised will be sorted out.
23/07/2015
No payment taken
21/08/2015
No payment taken
23/08/2015
Live chat about no payment being taken again (screenshot saved). Live chat person could not help and asked if they could telephone me.
Bounced around departments. Spoke with [redacted] in the billing and charges team. Told the credit was still incorrectly being applied. They said no back payment would be taken. Replied I have no issue with honouring my contractual agreement and the money is unspent in my account anyway. I was reassured this was their fault and they would not do so. Sceptical, I was transferred to a supervisor named [redacted]. Repeats they will not take back payment. They tell me the system does not let them generate a bill even if they wanted to! Requested this in writing for my reassurance.
06/09/2015
Telephone Vodafone again, being deeply suspicious my online account still reads -£25.16 two-weeks later. They thank me for my honesty (again) and decline backdating (again). Confusingly [redacted] said I could make a one-off £25.16 card payment.
With hindsight, I should have queried why this contradicted the information given by [redacted] on 23/08 but my eagerness got the better of me. Requested written confirmation they will sort it out as received nothing from [redacted]
06/09/2015
Receive a text message thanking me for my understanding. Not quite what was requested but it is a start
07/09/2015
£25.16 taken from my card
30/09/2015
No payment taken
30/10/2015
No payment taken
31/10/2015
The media reports that Talk Talk (not a customer myself) are offering customers a free credit monitoring service with Noodle.co.uk following the well-publicised cyber attack. Intrigued, i see that Noddle offers free credit reports. 10-minutes later i get that "mini-fist pump feeling" after seeing my credit score.
Coincidental to this whole saga, it is indeed being reported against my credit record that I am maintaining my monthly mobile phone contract payments (admittedly not hard in the circumstances).
03/11/2015
Today. Unbelievably my account is now showing as minus -£50.32!!
Every telephone call with Vodafone is taking 30-minutes to one-hour of my personal time. i now intend to ask Vodafone to communicate with me by email as I cannot be using more of my personal time on this.
Joined Vodafone during one of their Red Plan sales
Rest of March 2015
Spend a lot of time chasing Vodafone morning and evening to port my number from 3. Advised I would be invoking the 14-days right to cancel before it expires! Unexpectedly on day-13 my number is ported after many false dawns. The Vodafone e-forum reports many, many less fortunate customers. Something to do with Vodafone moving to a new system and not listening to engineers who know what they are talking about.
01/04/2015
The first [early] payment was taken by direct debit from my bank account on time
22 May 2015
No payment taken. For some reason my online account reads -£25.16
23 June 2015
No payment taken
28/06/2015
Telephone 191. Apologies given and promised will be sorted out.
23/07/2015
No payment taken
21/08/2015
No payment taken
23/08/2015
Live chat about no payment being taken again (screenshot saved). Live chat person could not help and asked if they could telephone me.
Bounced around departments. Spoke with [redacted] in the billing and charges team. Told the credit was still incorrectly being applied. They said no back payment would be taken. Replied I have no issue with honouring my contractual agreement and the money is unspent in my account anyway. I was reassured this was their fault and they would not do so. Sceptical, I was transferred to a supervisor named [redacted]. Repeats they will not take back payment. They tell me the system does not let them generate a bill even if they wanted to! Requested this in writing for my reassurance.
06/09/2015
Telephone Vodafone again, being deeply suspicious my online account still reads -£25.16 two-weeks later. They thank me for my honesty (again) and decline backdating (again). Confusingly [redacted] said I could make a one-off £25.16 card payment.
With hindsight, I should have queried why this contradicted the information given by [redacted] on 23/08 but my eagerness got the better of me. Requested written confirmation they will sort it out as received nothing from [redacted]
06/09/2015
Receive a text message thanking me for my understanding. Not quite what was requested but it is a start
07/09/2015
£25.16 taken from my card
30/09/2015
No payment taken
30/10/2015
No payment taken
31/10/2015
The media reports that Talk Talk (not a customer myself) are offering customers a free credit monitoring service with Noodle.co.uk following the well-publicised cyber attack. Intrigued, i see that Noddle offers free credit reports. 10-minutes later i get that "mini-fist pump feeling" after seeing my credit score.
Coincidental to this whole saga, it is indeed being reported against my credit record that I am maintaining my monthly mobile phone contract payments (admittedly not hard in the circumstances).
03/11/2015
Today. Unbelievably my account is now showing as minus -£50.32!!
Every telephone call with Vodafone is taking 30-minutes to one-hour of my personal time. i now intend to ask Vodafone to communicate with me by email as I cannot be using more of my personal time on this.