Dear all, First off let me apologise for this lengthy and quite frankly boring post. I only post the following details in an effort to get my fellow homecinema users advice on where I stand legally and what I could possible do. You must understand the headache I have had of not having a tv to properly watch since February. Many thanks. Dave. Sony KV28FD1E - History December 1998 - Sony KV28FD1E £2200 purchased from Ashton Davies.. February 2001 - Contacted SONY UK about inoperable TV Set. Put into contact with authorised SONY REPAIR dealer DK AUDIO. Set showed beginning of symptoms 4 months earlier. 17th February 2001 - DK AUDIO charges £52.29 for soldering joints in set. 21st February 2001 - SONY UK refuse to pay above sum due to 'age' of set. 10th March 2001 - TV repeats inoperable problems again. TV returned to DK AUDIO for testing 6th April 2001 - Estimate from DK AUDIO received to repair set with a new picture tube £475.97. I contact SONY upon news 19th April 2001 - SONY UK send a letter informing that they will supply DK AUDIO the tube to the set. I only pay the £45.83 for labour that I am assured I will get reimbursed for by SONY UK. 16th June 2001 - Tube eventually gets replaced and delivered by DK AUDIO. 25th June 2001 - New symptoms NOT evident before replaced tube of burn stains and lop sided uneven geometry/picture. DKAUDIO diagnosed errors to set requiring 2 purity magnets. These are put on order. 26th June 2001- SONY UK send acknowledgement that I will be reimbursed £45.83 in 28 days. As yet received nothing. 11th June 2001 - Purity magnets installed. Forced to pay £28.74 despite faults being DK AUDIO's setup. They also have a 3 month guarantee. Magnets do NOTHING to improve sets new problems. 16th July 2001 - New symptoms in TV set still existent. TV taken away by DK AUDIO. 26th July 2001 - TV delivered UNTESTED. NO IMPROVEMENT at all. 28th July 2001 - TV picked up again by DKAUDIO. 6th August 2001 - TV delivered back to me. Assured it is fine. Minimal improvement. Picture is now getting worse and will become un-watchable. 7th August 2001 - SONY UK contacted. SONY UK give me 2 options after admitting that my set is no longer made so THEY CANNOT REPLACE IT. 1st option is to let DK AUDIO check it again where I will not be charged due to DKAUDIO's 3 month guarantee. 2nd option get a new authorised SONY repair team to repair my set. Upon investigation new company would charge £60 just for call out and not including any parts needed. SONY UK inform me to send them any new receipts for bill and they will decide what action to take. No commitment on payment though. 11th August 2001 - Due to extra possible expense I rule out the new repair company and I am forced to get a date pencilled in for DK AUDIO to look at set again.