My Surround sound only relays 2/0/0 - Why!!!


Novice Member
Well, yup I have a main Sky Q box (no satellites). My TV is a LG43UP81006LR. My surround sound/Blu-Ray Player is a rather older LG BH6620P.

Currently, I have the Sky Q connected (by 2.1 2m HDMI) to my TV eARC HDMI port.
The Surround Sound is connected to the TV via HDMI and TOSLINK
Yet I don't seem to get any surround sound.

LG advised connecting the BH6620P to the eARC instead despite the surround system not being eARC compatible and keeping optical between TV and system (so no optical to Sky Q). So done that

Well sure sound is a little deeper than just the TV speakers.
But the rear speakers don't seem distinct - if anything the whole sound experience seems to now be Front combined, and a shallower mimic of the sound on the Rear - no distinct channels.
Probably explains why my surround system regardless of streaming from the TV or Sky Q only seems to display 2.0.0 instead of 3.2.1
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