(1) Nov 2005 :: Sky + Multi-room Installation Not exactly off to a great start. One box setup, working and tested. The contractor got bored during the second box install and disappeared saying everything was working. It wasn't. I had to phone Sky and get them to finish their part of the installation on the second box. The boxes worked fine for a few days then we started to experience failed recordings. Lots of them. Sometimes in the morning these (Amstrad) boxes would not even power on without first being unplugged. Not very happy with this 'service'. Called Sky again. (2) Nov 2005 :: Sky Engineer Called Out A sky engineer visited. Didnt speak too highly of these contractors they use neither. He said the problem was the signal strength and the fact that the cables to the boxes were not screwed in properly. Fixed the signal strength, tested and left. The boxes seemed to work fine for that day but over the next week we still got failed recordings. Boxes not powering on sometimes. Pretty disappointed now. Called Sky to complain. (3) Dec 2005 :: Sky Engineer Called Out Replaces both boxes with new Thomson boxes. Both continue to fail. Pretty ****** off now. More calls to most unhelpful customer service department in the world at Sky. (4) Jan 2006 :: Sky Engineer Called Out This time only replaces one of the boxes. Still failing. Now angry. Sky Customer services called again - they will replace both boxes with a different model (Pace) (5) Jan 2006 :: Sky Engineer Called Out. Contractor arrives last thing on a Sat night after waiting in all afternoon!!! He only has one box. Its a refurb Sky box. I ask about the other one? He doesnt know so I refuse it and send him packing. Call Sky. Get the most unhelpful robot in our entire universe. He admits to me that this is a software issue. Its been like this for a while and there is no known fix for it right now, but "we're working on it". Also, "this is something I will just have to live with until its fixed". Haha, and even, "if its any consolation my own box at home has the same problems". ** So they are pretty much admitting this service doesnt work ** The guy refuses to help any further as there is nothing that can be done to resolve the problem. A further call to the Sky Customer Services only makes me even more angry. The second most unhelpful robot in the world answers my call. She says I can only now receive refurb boxes as 3 months have past since our installation. Huh? The things havent worked from day 1. She is obviously uninterested in my problems and also refuses to help further. Im now thinking about flinging them out the window and calling Sky to collect them. OK now I inform them I would like to cancel. Next day I receive a call from a different Sky Customer Services woman. Seems very understanding and willing to help. She specifically states its not a software problem and they should be able to resolve it. Now im confused. Software problem / No Software problem. Who am I dealing with when I phone these monkeys. Does anybody actually know whats going on ???? Anyway, this fairly helpful woman say a senior technical engineer will be in touch to fix the problem. (6) Feb 2006 :: Sky Senior Engineer Call out A few days later he arrives checking the signal strength with a different piece of equipment. The Sky boxes show nearly full, but he is says it is still low. He replaces something on the dish increasing the signal strength more. The boxes still show the same level as before. He also replaces one of the boxes with a Pace. Now this is super quiet compared to the Thomson. About 3 days later after this visit we still have failed recordings on both boxes! To date I think we have had 4 different Amstrads and 1 Pace. Called Sky to see what they would like to try now. Well, they admitted it. The problem is due to software. They are trying so hard to squirm out of this now. I said the boxes arent fit for purpose and the service doesn't work. She said my contract with them is only to provide the Sky Service. The problem with the boxes is down to the manufacturer which they are not responsible for. Surely that cannot be right??? (7) Mar 2006 :: Summary Although I have been angry with them I have always been patient and polite whilst dealing with both the Customer Service department and the Engineers themselves. However I am totally and utterly disgusted with the service and product. What a massive waste of money, time and effort since last year. There was absolutely nothing whatsoever that informed me that this service didnt work properly when I signed up. If i had known what I was in for I would never had went for Sky+ and mostly like just ordinary sky service. They now expect me to honor the contract and pay the full price each month for a service that works intermittently. Hope this helps any potential subscribers. p.s. Also when they do actually record I regularly experience playback problems – sound drop-outs, skips in playback etc etc etc.